The Receptionist Evaluation Form is a critical human resources tool used in Singapore workplaces to conduct formal assessments of reception staff performance. It adheres to Singapore's Employment Act and PDPA requirements while providing a structured method for evaluating customer service, administrative capabilities, and professional conduct. This document should be used during regular performance reviews, typically conducted quarterly or annually, and serves as an official record for employment documentation, salary reviews, and professional development planning.
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1. Employee Information: Basic details including name, position, department, and evaluation period
2. Core Competencies Assessment: Evaluation of essential receptionist skills including communication, organization, and customer service
3. Performance Metrics: Quantifiable measurements of performance including call handling, visitor management, and task completion
4. Overall Rating: Summary evaluation score and performance category
5. Evaluator Comments: Detailed feedback and observations from the supervisor
1. Self-Assessment: Optional section for employee's own evaluation of their performance, used when implementing 360-degree feedback systems
2. Development Plan: Optional section for future growth and improvement objectives, used when evaluation is linked to career development
3. Peer Feedback: Optional section for input from colleagues and team members, used in collaborative work environments
1. Performance Rating Scale: Detailed explanation of evaluation metrics and scoring criteria
2. Job Description: Current role requirements and responsibilities
3. Previous Evaluation Summary: Results and notes from last evaluation period
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