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The Receptionist Evaluation Form is designed to facilitate regular performance assessments of reception staff within Australian organizations. This document is typically used during quarterly, bi-annual, or annual performance reviews to evaluate receptionist performance against established criteria and organizational standards. The form aligns with Australian employment legislation, including the Fair Work Act 2009, Privacy Act 1988, and various anti-discrimination laws. It encompasses essential evaluation areas such as customer service, administrative capabilities, communication skills, and professional conduct, while providing space for goal-setting and professional development planning. The document serves as an official record of performance discussions and helps maintain consistent evaluation standards across the organization.

1. Employee Information: Basic details including employee name, position title, department, employment duration, and evaluation period

2. Evaluator Information: Details of the person conducting the evaluation, including name, position, and relationship to employee

3. Rating Scale Definition: Clear explanation of the rating system used (e.g., 1-5 scale, with definitions for each rating level)

4. Core Competencies Assessment: Evaluation of essential receptionist skills including phone handling, visitor management, and administrative tasks

5. Professional Conduct: Assessment of punctuality, attendance, dress code compliance, and professional behavior

6. Communication Skills: Evaluation of verbal and written communication abilities, including handling of internal and external communications

7. Technical Skills: Assessment of proficiency with required office equipment and software systems

8. Overall Performance Summary: General assessment of the employee's overall performance and contribution

9. Goals and Development: Setting of new performance goals and identification of development opportunities

10. Signatures: Space for employee and evaluator signatures, acknowledging review completion