Document background
This Social Media SLA is designed for organizations requiring professional social media management services under Danish jurisdiction. The document is essential when establishing a formal relationship between a social media service provider and a client organization, setting clear expectations and measurable performance standards. It addresses key aspects such as content management, response times, engagement metrics, crisis management, and platform-specific requirements while ensuring compliance with Danish legal framework, including GDPR, marketing regulations, and consumer protection laws. The SLA is particularly relevant in today's digital landscape where social media presence requires professional management with clear accountability and performance metrics. This document helps organizations maintain consistent social media operations while managing risks and ensuring regulatory compliance.
