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The Service Level Agreement Between Two Companies is a critical business document used when one company provides professional or technical services to another under Danish jurisdiction. This agreement type is essential for establishing clear, measurable service standards and ensuring both parties understand their obligations and rights. It's particularly relevant in today's business environment where companies increasingly rely on external service providers for critical business functions. The document incorporates Danish legal requirements and EU regulations, particularly regarding data protection and electronic commerce. It typically includes detailed service descriptions, performance metrics, reporting requirements, remediation procedures, and commercial terms. The SLA is designed to protect both parties' interests while ensuring service quality and compliance with Danish business laws.

1. Parties: Identification of the service provider and service recipient, including full legal names, registration numbers, and addresses

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Definitions of key terms used throughout the agreement, including technical terms specific to the services

4. Service Scope: Detailed description of services to be provided, including general service obligations and exclusions

5. Service Provider Obligations: Specific responsibilities and commitments of the service provider

6. Customer Obligations: Specific responsibilities and commitments of the customer, including provision of necessary access and information

7. Service Levels: Overview of service level commitments, measurement methods, and reporting requirements

8. Performance Monitoring: Procedures for monitoring and reporting on service performance

9. Fees and Payment: Pricing structure, payment terms, invoicing procedures, and any performance-related fee adjustments

10. Service Credits: Calculation and application of service credits for failure to meet service levels

11. Data Protection and Security: Obligations regarding data protection, including GDPR compliance and security measures

12. Intellectual Property Rights: Ownership and usage rights of intellectual property related to the services

13. Confidentiality: Obligations regarding confidential information and trade secrets

14. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements

15. Force Majeure: Provisions for handling events beyond reasonable control of the parties

16. Term and Termination: Duration of agreement, renewal terms, and termination rights

17. Exit Management: Procedures and obligations for service transition upon termination

18. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for disputes

19. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement provisions