¶¶Òõ¶ÌÊÓƵ

1. Business Continuity: Required when services are business-critical, detailing disaster recovery and business continuity procedures

2. Transition Services: Include when complex service transition from another provider is involved

3. Environmental Requirements: Include when services have significant environmental impact or for ESG compliance

4. Staff and Key Personnel: Required when specific staff or roles are crucial to service delivery

5. Intellectual Property Rights: Include when services involve development or use of significant IP

6. Regulatory Compliance: Required for regulated industries or when specific compliance requirements exist

7. Third-Party Dependencies: Include when service delivery depends on third-party providers or technology

8. Export Control: Required when services involve cross-border data transfers or technology

1. Schedule 1 - Service Descriptions: Detailed descriptions of each service component and delivery requirements

2. Schedule 2 - Service Level Specifications: Detailed SLA metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Commercial Terms: Detailed pricing structure, rates, and commercial terms

4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information

5. Schedule 5 - Security Requirements: Specific security controls, protocols, and compliance requirements

6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

7. Schedule 7 - Transition Plan: Detailed transition or implementation plan with timelines

8. Schedule 8 - Operations Manual: Day-to-day operational procedures and requirements

9. Appendix A - Service Credit Calculation: Detailed methodology for calculating service credits

10. Appendix B - Report Templates: Templates for service performance and other required reports