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1. Change Management: Procedures for requesting and implementing changes to services or service levels, recommended for complex service arrangements

2. Business Continuity and Disaster Recovery: Detailed procedures for ensuring service continuity, necessary for critical services

3. Intellectual Property Rights: Provisions regarding IP ownership and licenses, important when services involve software or creative works

4. Exit Management: Procedures for service transition upon termination, important for complex or critical services

5. Subcontractors: Rules and obligations regarding the use of subcontractors, relevant when supplier may need to subcontract

6. Environmental Compliance: Environmental obligations and sustainability requirements, relevant for services with environmental impact

7. Insurance Requirements: Specific insurance obligations, important for high-risk or high-value services

8. Security Clearance: Requirements for personnel security clearance, necessary for sensitive services or government contracts

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing and Charging Model: Detailed pricing structure, including any variable components

4. Schedule 4 - Contact Details and Escalation Procedures: Key contacts and detailed escalation procedures

5. Schedule 5 - Technical Requirements: Specific technical requirements and standards to be met

6. Schedule 6 - Service Reports Template: Templates for regular service performance reports

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

8. Appendix A - Change Request Form: Standard form for requesting service or SLA changes

9. Appendix B - Service Credit Calculation: Detailed methodology for calculating service credits