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SLA Warehouse
1. Parties: Identification and details of the service provider (warehouse operator) and the customer
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of technical terms, KPIs, and other important concepts used in the agreement
4. Services Overview: High-level description of the warehouse services to be provided
5. Service Levels: Detailed description of performance metrics, KPIs, and minimum service levels
6. Operating Hours and Response Times: Specification of warehouse operating hours and response times for various services
7. Storage Conditions and Requirements: Standards for storage conditions, including temperature, humidity, and handling requirements
8. Security Requirements: Security measures for the facility, goods, and data
9. Reporting and Communication: Requirements for regular reporting, meetings, and communication protocols
10. Pricing and Payment Terms: Fee structure, payment terms, and invoicing procedures
11. Liability and Insurance: Allocation of risks, liability limitations, and insurance requirements
12. Term and Termination: Duration of the agreement and termination provisions
13. Force Majeure: Circumstances under which parties are excused from performance
14. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for disputes
15. General Provisions: Standard boilerplate clauses including notices, amendments, and entire agreement
1. Customs and Import/Export Requirements: Required for international warehouse operations or bonded warehouses
2. Dangerous Goods Handling: Required when the warehouse handles hazardous materials
3. Value-Added Services: Include when the warehouse provides additional services like packaging, labeling, or assembly
4. IT Systems and Integration: Required when specific warehouse management systems or customer integration is needed
5. Environmental Requirements: Include when handling goods with specific environmental impact or compliance needs
6. Staff Training and Qualifications: Required when specific certifications or training are necessary for handling specialized goods
7. Disaster Recovery: Include for high-value or critical storage requirements
8. Transition and Exit: Include when complex handover procedures may be required at termination
1. Schedule 1 - Service Level Specifications: Detailed KPIs, measurement methods, and performance targets
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates, and special charges
3. Schedule 3 - Operating Procedures: Detailed procedures for receiving, storage, picking, and dispatch
4. Schedule 4 - Site Rules and Procedures: Specific rules and procedures for the warehouse facility
5. Schedule 5 - IT Systems Specifications: Technical specifications for warehouse management systems and interfaces
6. Schedule 6 - Contact Details and Escalation Procedures: List of key contacts and escalation procedures for both parties
7. Schedule 7 - Insurance Requirements: Detailed insurance coverage requirements and limits
8. Schedule 8 - Form of Reports: Templates and formats for required operational reports
9. Appendix A - Site Plan: Layout and specifications of the warehouse facility
10. Appendix B - Equipment Specifications: Details of warehouse equipment to be used
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