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1. Change Control: Procedures for requesting and implementing changes to services or service levels. Include if the services are complex or likely to evolve

2. Disaster Recovery: Disaster recovery and business continuity provisions. Include if maintenance involves critical systems

3. Intellectual Property Rights: IP ownership and licensing provisions. Include if maintenance involves software or proprietary systems

4. Staff and Subcontractors: Requirements for service provider's personnel and subcontractor use. Include if specific qualifications or security clearances are needed

5. Exit Management: Detailed procedures for service transition upon termination. Include for complex or critical services

6. Audit Rights: Customer's rights to audit service provider's performance and compliance. Include for regulated industries or critical services

7. Environmental Compliance: Environmental standards and disposal requirements. Include if maintenance involves hazardous materials or has environmental impact

1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services and maintenance schedules

2. Schedule 2 - Service Levels and KPIs: Detailed service level metrics, measurement methods, and performance indicators

3. Schedule 3 - Fee Schedule: Detailed pricing, including standard rates, overtime rates, and materials pricing

4. Schedule 4 - Escalation Procedures: Contact details and procedures for different levels of service issues

5. Schedule 5 - Reporting Requirements: Templates and specifications for regular service reports

6. Schedule 6 - Sites and Equipment: List of maintenance locations and equipment covered by the agreement

7. Appendix A - Technical Requirements: Specific technical standards and requirements for maintenance services

8. Appendix B - Form of Service Report: Standard template for service completion reports