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1. Data Protection: Required when maintenance services involve processing personal data, ensuring GDPR compliance

2. IT Security Requirements: Necessary when maintenance involves IT systems or critical infrastructure

3. Compliance with Industry Standards: Include when specific industry certifications or standards must be maintained

4. Subcontractors: Required when the service provider may use third-party contractors

5. Hardware and Software Requirements: Include for maintenance services involving specific technical equipment or software

6. Business Continuity and Disaster Recovery: Important for critical maintenance services requiring backup plans

7. Training and Documentation: Necessary when service includes training customer personnel or maintaining documentation

8. Intellectual Property Rights: Include when maintenance involves software, modifications, or improvements to existing systems

1. Schedule 1 - Service Level Specifications: Detailed metrics, KPIs, and measurement methodologies for service levels

2. Schedule 2 - Maintenance Procedures: Step-by-step procedures for different types of maintenance activities

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including standard rates and emergency service charges

4. Schedule 4 - Contact Details and Escalation Procedures: List of key contacts and detailed escalation procedures

5. Schedule 5 - Equipment and Systems Covered: Inventory of equipment and systems subject to maintenance

6. Schedule 6 - Service Credits Calculation: Detailed methodology for calculating service credits and penalties

7. Appendix A - Technical Requirements: Specific technical requirements and standards for maintenance services

8. Appendix B - Report Templates: Standard templates for maintenance reports and documentation