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1. Data Protection: Required when maintenance involves access to personal data or IT systems

2. Emergency Services: Include when 24/7 emergency response services are part of the agreement

3. Spare Parts Management: Include when the service provider is responsible for maintaining spare parts inventory

4. Training Requirements: Include when the service provider must provide training to client's personnel

5. Environmental Compliance: Required when maintenance activities have environmental implications

6. Safety Protocols: Include for maintenance of hazardous or high-risk equipment

7. Subcontractor Requirements: Include when subcontractors may be used for maintenance services

8. Warranty Provisions: Include when specific warranties are provided for maintenance work

9. Intellectual Property Rights: Include when maintenance involves proprietary systems or software

1. Schedule 1: Equipment List: Detailed list of equipment covered under the maintenance agreement

2. Schedule 2: Maintenance Specifications: Detailed technical specifications and maintenance procedures

3. Schedule 3: Service Level Metrics: Detailed performance metrics, KPIs, and measurement methods

4. Schedule 4: Fee Schedule: Detailed breakdown of fees, rates, and payment terms

5. Schedule 5: Response Time Matrix: Classification of issues and corresponding response time requirements

6. Schedule 6: Contact Details: Key contacts and escalation procedures for both parties

7. Schedule 7: Reporting Templates: Standard formats for maintenance reports and documentation

8. Appendix A: Safety Procedures: Detailed safety protocols and requirements

9. Appendix B: Quality Control Procedures: Specific quality control and testing procedures