Create a bespoke document in minutes, Â or upload and review your own.
Get your first 2 documents free
Your data doesn't train Genie's AI
You keep IP ownership of your information
Internal Service Level Agreement Between Departments
1. Parties: Identification of the service-providing department and service-receiving department
2. Background: Context of the agreement and its organizational purpose
3. Definitions: Clear definitions of technical terms, service-related terminology, and key concepts used in the agreement
4. Service Description: Detailed description of services to be provided, including scope and exclusions
5. Service Levels: Specific, measurable performance standards and KPIs
6. Roles and Responsibilities: Clear delineation of each department's obligations and responsibilities
7. Operating Hours and Service Availability: Specified times of service delivery and availability commitments
8. Reporting and Review: Regular reporting requirements and review procedures
9. Issue Resolution: Process for handling service issues and escalation procedures
10. Resource Allocation: Commitment of resources, including personnel and equipment
11. Internal Charging: Cost allocation and internal billing procedures if applicable
12. Term and Termination: Duration of the agreement and termination procedures
13. Governance: Management and oversight of the service relationship
1. Data Protection: Required when services involve processing of personal data or sensitive information
2. Business Continuity: Include when services are critical to business operations
3. Security Requirements: Necessary when services involve access to sensitive systems or information
4. Training and Support: Include when service delivery requires specific training or ongoing support
5. Change Management: Required for services that may need significant modifications over time
6. Quality Assurance: Include when specific quality standards or certifications must be maintained
7. Compliance Requirements: Add when services must meet specific regulatory or internal compliance standards
1. Schedule 1 - Service Specifications: Detailed technical specifications of services
2. Schedule 2 - Performance Metrics: Detailed KPIs and measurement methodologies
3. Schedule 3 - Pricing and Resource Allocation: Detailed breakdown of internal costs and resource commitments
4. Schedule 4 - Operating Procedures: Day-to-day operational procedures and workflows
5. Schedule 5 - Contact Details and Escalation Matrix: Key personnel and escalation procedures
6. Schedule 6 - Report Templates: Standard formats for required service reports
7. Appendix A - Relevant Internal Policies: References to applicable organizational policies
8. Appendix B - Service Level Calculation Methods: Detailed explanation of how service levels are calculated and measured
Authors
Find the exact document you need
Download our whitepaper on the future of AI in Legal
³Ò±ð²Ô¾±±ð’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
Our bank-grade security infrastructure undergoes regular external audits
We are ISO27001 certified, so your data is secure
Organizational security
You retain IP ownership of your documents
You have full control over your data and who gets to see it
Innovation in privacy:
Genie partnered with the Computational Privacy Department at Imperial College London
Together, we ran a £1 million research project on privacy and anonymity in legal contracts
Want to know more?
Visit our for more details and real-time security updates.
Read our Privacy Policy.