¶¶Òõ¶ÌÊÓƵ

1. Data Protection: Required if personal data processing is involved, detailing GDPR compliance requirements and data processing terms

2. Information Security: Required for services involving IT systems or sensitive information, detailing security requirements and protocols

3. Business Continuity and Disaster Recovery: Required for critical services, detailing backup and recovery procedures

4. Intellectual Property Rights: Required if services involve creation or use of intellectual property

5. Staff and Key Personnel: Required if specific personnel are crucial to service delivery or if staff transfer issues are relevant

6. Exit Management: Required for complex services requiring detailed transition arrangements at contract end

7. Regulatory Compliance: Required if services are subject to specific regulatory requirements beyond general law

8. Environmental Requirements: Required if environmental standards or sustainability requirements are particularly relevant

1. Schedule 1 - Service Description: Detailed technical and operational specification of the services

2. Schedule 2 - Service Levels: Detailed SLA metrics, measurement methods, and service credit regime

3. Schedule 3 - Charges: Detailed pricing structure, rate cards, and payment mechanisms

4. Schedule 4 - Customer Requirements: Specific customer standards, policies, and procedures to be followed

5. Schedule 5 - Supplier Solution: Supplier's technical solution and methodology for delivering the services

6. Schedule 6 - Performance Monitoring: Detailed procedures for monitoring and reporting on service performance

7. Schedule 7 - Governance and Reports: Detailed governance procedures and required reports

8. Schedule 8 - Change Control Procedure: Detailed process for managing changes

9. Appendix A - Form of Change Request: Template for submitting and documenting change requests

10. Appendix B - Key Personnel: Details of key supplier personnel assigned to the services

11. Appendix C - Approved Subcontractors: List of approved subcontractors and their roles