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1. Disaster Recovery: Procedures for handling major service disruptions - include when business continuity is critical

2. Transition Services: Procedures for service transition at start and end of contract - include for complex service arrangements

3. Additional Services: Framework for requesting and providing services beyond the standard scope - include when service expansion is likely

4. Multi-location Services: Specific provisions for services across multiple locations - include for international or multi-site operations

5. Regulatory Compliance: Specific regulatory requirements and compliance procedures - include for regulated industries

6. Service Credits: Financial compensation mechanism for service level failures - include when specific performance guarantees are required

7. Third-Party Services: Management of third-party service providers - include when subcontractors are involved

1. Service Descriptions: Detailed technical specifications of all account management services

2. Service Level Metrics: Detailed performance metrics, measurement methods, and reporting formats

3. Fee Schedule: Detailed pricing, including standard fees and charges for additional services

4. Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Reports and Documentation: Templates and examples of required reports and documentation

6. Security Protocols: Detailed security procedures and requirements

7. Operational Procedures: Step-by-step procedures for routine operations and special situations

8. Key Personnel: List of key contacts and their roles from both parties