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1. Transition Services: Details of service transition arrangements, used when implementing new services or transferring from another provider

2. Third-Party Integration: Requirements for integration with other service providers or systems, included when multiple vendors are involved

3. Regulatory Compliance: Specific regulatory requirements and compliance measures, detailed separately when complex requirements exist

4. Innovation and Continuous Improvement: Framework for service improvements and technological updates, included for long-term strategic partnerships

5. Data Migration: Procedures for data transfer and migration, included when significant data movement is part of the service

6. Staff Requirements: Specific staffing, qualification, or security clearance requirements, included when staff-specific requirements are crucial

7. Intellectual Property Rights: Detailed IP provisions, included when custom development or proprietary systems are involved

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered under the SLA

2. Schedule 2 - Service Level Metrics: Detailed metrics, measurement methods, and calculation formulas for all service levels

3. Schedule 3 - Pricing and Payment: Detailed pricing structure, payment schedules, and penalty calculations

4. Schedule 4 - Security Standards: Comprehensive security requirements, including technical standards and protocols

5. Schedule 5 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

6. Schedule 6 - Operational Procedures: Day-to-day operational procedures, escalation matrices, and contact details

7. Schedule 7 - Compliance Requirements: Detailed regulatory compliance requirements and reporting procedures

8. Appendix A - Technical Infrastructure: Documentation of technical infrastructure and system architecture

9. Appendix B - Report Templates: Templates for all required service reports and performance measurements

10. Appendix C - Contact Matrix: Contact details and roles of key personnel from both parties