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1. Business Continuity: Disaster recovery and service continuation procedures, recommended for critical HR services

2. Transition Services: Procedures for handover from existing HR providers or transition to new providers, needed when changing from existing providers

3. Performance Penalties: Financial or other penalties for failing to meet service levels, recommended for high-value or critical services

4. Technology and Systems: Details of HR systems and technology requirements, needed when specific HR software is part of the service

5. International Services: Provisions for international HR support, needed when client has international operations

6. Change Management: Procedures for implementing service or requirement changes, recommended for long-term agreements

7. Staff Training: Requirements for training client staff on HR processes, needed when service includes knowledge transfer

1. Schedule 1 - Service Descriptions: Detailed breakdown of each HR service and associated delivery standards

2. Schedule 2 - Service Level Metrics: Specific KPIs, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed pricing for each service, including any volume-based pricing

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

5. Schedule 5 - Contact Matrix: Key contacts and escalation paths for both parties

6. Schedule 6 - HR Policies and Procedures: Relevant HR policies that impact service delivery

7. Appendix A - Report Templates: Standard formats for regular service reports and metrics

8. Appendix B - Service Request Forms: Standard forms for requesting specific HR services

9. Appendix C - Compliance Checklist: Checklist of Danish legal requirements affecting HR services