¶¶Òõ¶ÌÊÓƵ

1. Disaster Recovery: Requirements for disaster recovery and business continuity, used when services are critical to customer operations

2. Change Management: Procedures for implementing changes to services or service levels, included for complex or evolving services

3. Subcontractors: Terms governing the use of subcontractors, included when provider may use third parties

4. Training and Support: Details of training and support services, included when significant customer training is required

5. Intellectual Property Rights: IP ownership and licensing terms, included when services involve creation or use of intellectual property

6. Exit Management: Procedures for service transition upon termination, included for complex or critical services

7. Insurance Requirements: Specific insurance coverage requirements, included for high-risk or high-value services

8. Force Majeure: Provisions for handling events beyond reasonable control, optional but recommended for critical services

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Price List: Detailed pricing information, rate cards, and payment terms

3. Schedule 3 - Service Credit Calculations: Formulas and examples for calculating service credits

4. Schedule 4 - Incident Categories and Response Times: Classification of incidents and corresponding response/resolution times

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Contact Details and Escalation Procedures: Key contacts and escalation paths for both parties

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms and details

8. Schedule 8 - Service Reports: Templates and specifications for service performance reports