Ƶ

HR SLA for Belgium

HR SLA Template for Belgium

A comprehensive Service Level Agreement that governs the provision of HR services in Belgium, outlining the scope, performance metrics, and obligations of both the service provider and client organization. The document ensures compliance with Belgian employment law, data protection regulations (GDPR), and social security requirements while establishing clear service standards, reporting mechanisms, and accountability measures. It includes detailed provisions for service delivery, performance measurement, data handling, and dispute resolution, all within the framework of Belgian legal requirements.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
HR SLA

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a HR SLA?

This HR SLA template is designed for use in Belgium when organizations are outsourcing or formalizing their HR service delivery arrangements. It addresses the specific requirements of Belgian employment law, social security regulations, and EU data protection requirements (GDPR). The document is particularly relevant in scenarios where organizations are establishing or revising their HR service delivery model, whether through external providers or internal shared services. The agreement covers essential aspects such as service scope, performance metrics, compliance requirements, and governance mechanisms, while ensuring alignment with Belgian legal frameworks and business practices. It can be customized based on the organization's size, industry-specific requirements, and service complexity.

What sections should be included in a HR SLA?

1. Parties: Identification of the HR service provider and the client organization

2. Background: Context of the agreement and brief description of the services to be provided

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of HR services to be provided, including core responsibilities and deliverables

5. Service Provider Obligations: Key responsibilities and commitments of the HR service provider

6. Client Obligations: Responsibilities and commitments of the client organization

7. Service Levels: Specific performance metrics, KPIs, and measurement criteria

8. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations

9. Reporting and Communication: Regular reporting requirements and communication protocols

10. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures

11. Term and Termination: Duration of the agreement and termination provisions

12. Liability and Indemnification: Limitation of liability and indemnification provisions

13. General Provisions: Standard legal clauses including governing law, notices, and amendments

What sections are optional to include in a HR SLA?

1. Transition Services: Required when there is a handover from previous service providers or internal HR

2. Business Continuity: Include when service continuity is critical for the client's operations

3. Compliance with Specific Industry Regulations: Include for clients in regulated industries with specific HR compliance requirements

4. International Services: Required when HR services extend to multiple countries

5. Intellectual Property Rights: Include when the services involve development of HR tools or materials

6. Staff Transfer Provisions: Required when the agreement involves transfer of existing HR staff

7. Change Management: Include when significant organizational changes are anticipated

What schedules should be included in a HR SLA?

1. Schedule 1 - Detailed Service Descriptions: Comprehensive list and description of all HR services covered

2. Schedule 2 - Service Level Metrics and KPIs: Detailed performance metrics, measurement methods, and reporting templates

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and any variable cost components

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security measures

5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation

6. Schedule 6 - Escalation Matrix: Contact details and procedures for issue escalation

7. Schedule 7 - Required Reports: Templates and specifications for all required reporting

8. Appendix A - Technical Requirements: Technical specifications for any HR systems or tools

9. Appendix B - Compliance Checklist: List of applicable Belgian employment laws and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Belgium

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions



















































Clauses














































Relevant Industries

Professional Services

Manufacturing

Technology

Healthcare

Financial Services

Retail

Education

Telecommunications

Energy

Transportation

Public Sector

Hospitality

Relevant Teams

Human Resources

Legal

Procurement

Operations

Compliance

Finance

Information Technology

Employee Relations

Risk Management

Senior Management

Relevant Roles

HR Director

Chief Human Resources Officer

HR Operations Manager

HR Service Delivery Manager

Procurement Manager

Legal Counsel

Compliance Officer

HR Business Partner

HR Services Coordinator

Operations Director

Chief Operating Officer

Contract Manager

HR Technology Manager

Employee Relations Manager

HR Transformation Lead

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

SLA Cloud Service

Belgian law-governed Service Level Agreement for cloud services, defining service standards and obligations while ensuring compliance with Belgian and EU regulations.

find out more

SLA Agreement IT Services

Belgian law-governed Service Level Agreement defining IT service delivery standards, performance metrics, and compliance requirements.

find out more

Business Term SLA

A Belgian law-governed Service Level Agreement defining business service standards, performance metrics, and remedies for service delivery.

find out more

Monitoring Service Level Agreement

Belgian law-compliant Service Level Agreement template for monitoring services, incorporating EU regulatory requirements and performance measurement frameworks.

find out more

4 Hour SLA

Belgian law-governed Service Level Agreement establishing a 4-hour response time commitment for critical services, including monitoring, reporting, and remedies.

find out more

Team Slas

Belgian-law governed Team Service Level Agreement defining internal service standards and performance metrics while ensuring compliance with local employment regulations.

find out more

Sla (Retail)

Belgian retail Service Level Agreement template ensuring compliant service delivery standards and consumer protection under Belgian and EU law.

find out more

Default SLA

A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and delivery requirements between contracting parties.

find out more

Basic SLA

A Belgian law-governed Service Level Agreement defining core service standards, performance metrics, and mutual obligations between provider and customer.

find out more

SLA Itsm

Belgian-law governed IT Service Management SLA defining service levels, performance metrics, and mutual obligations for IT service delivery.

find out more

SLA Call

A Belgian law-governed Service Level Agreement defining performance metrics and standards for call-related services, including response times and quality requirements.

find out more

Service Level Agreement Software

A Belgian-law governed agreement defining software service delivery standards, performance metrics, and support obligations, compliant with Belgian and EU regulations.

find out more

Improved SLA

An enhanced Service Level Agreement under Belgian law defining detailed service performance standards, metrics, and remedies between service provider and customer.

find out more

Common SLA

A Belgian law-governed agreement defining service levels, performance metrics, and responsibilities between service provider and customer, ensuring compliance with Belgian and EU regulations.

find out more

Benefit Of Service Level Agreement

Belgian law-governed agreement defining service levels, performance metrics, and quality standards for service delivery, with associated benefits and remedies.

find out more

Average SLA

A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and obligations between provider and customer.

find out more

SLA Delivery Time

Belgian-law governed Service Level Agreement establishing delivery time commitments and performance metrics, with specific focus on measurement and compliance standards.

find out more

Simple SLA

A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.

find out more

99.999 SLA

Belgian law-governed 99.999% Service Level Agreement template for mission-critical services with stringent availability requirements.

find out more

SLA Training

A Belgian law-governed Service Level Agreement establishing performance metrics and quality standards for professional training services delivery.

find out more

SLA 8x5

Belgian law-governed Service Level Agreement for 8x5 business hours service delivery, defining performance standards and operational parameters.

find out more

Shipping SLA

Belgian law-governed Service Level Agreement for shipping services, defining performance standards and operational requirements in compliance with national and EU regulations.

find out more

Security Level Agreement

A Belgian law-governed agreement establishing security standards and requirements between parties, incorporating EU and Belgian regulatory compliance measures.

find out more

Quality SLA

A Belgian law-governed agreement defining measurable service quality standards, performance metrics, and compliance requirements for service delivery.

find out more

Monthly SLA

Belgian law-compliant monthly Service Level Agreement template defining service standards and performance metrics with associated remedies.

find out more

Easy SLA

A simplified Service Level Agreement under Belgian law that establishes basic service standards and performance metrics between provider and customer.

find out more

Demo SLA

A Belgian law-compliant demonstration SLA template defining service levels, metrics, and obligations between service providers and recipients.

find out more

Computer SLA

Belgian-law governed Computer Service Level Agreement defining IT service delivery standards and performance metrics, compliant with local and EU regulations.

find out more

Compute SLA

Belgian law-governed Service Level Agreement for compute services, defining performance standards and service guarantees for cloud computing infrastructure.

find out more

Cloud Storage SLA

Belgian-law governed Service Level Agreement for cloud storage services, defining service standards and compliance with local and EU regulations.

find out more

Bandwidth SLA

A Belgian law-governed Service Level Agreement for bandwidth services, establishing performance metrics and service standards in compliance with Belgian and EU regulations.

find out more

24 Hour SLA

A Belgian law-governed Service Level Agreement establishing terms for 24-hour service availability, response times, and performance metrics.

find out more

Service Level Agreement For It Support

A Belgian law-governed agreement defining IT support service levels, performance metrics, and mutual obligations between provider and client.

find out more

SLA Outsourcing Services

Belgian law-governed service level agreement for outsourcing services, defining performance standards and operational requirements between provider and customer.

find out more

SLA For Api

Belgian-law governed Service Level Agreement defining terms, conditions, and performance standards for API service provision and consumption.

find out more

SLA Communication

Belgian-law governed Service Level Agreement for communication services, defining performance standards and service expectations while ensuring compliance with local telecommunications regulations and EU data protection requirements.

find out more

Service Based SLA

Belgian law-governed Service Level Agreement defining service delivery terms, performance metrics, and compliance requirements.

find out more

Global SLA

Belgian law-governed service level agreement for global service delivery, establishing performance metrics and operational standards across jurisdictions.

find out more

Generic SLA

Belgian law-compliant Service Level Agreement template for defining service standards, metrics, and performance requirements.

find out more

External SLA

Belgian law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements between provider and customer.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it