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1. Parties: Identification of the HR service provider and the client organization
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of HR services to be provided, including core responsibilities and deliverables
5. Service Provider Obligations: Key responsibilities and commitments of the HR service provider
6. Client Obligations: Responsibilities and commitments of the client organization
7. Service Levels: Specific performance metrics, KPIs, and measurement criteria
8. Data Protection and Confidentiality: GDPR compliance measures and confidentiality obligations
9. Reporting and Communication: Regular reporting requirements and communication protocols
10. Fees and Payment Terms: Pricing structure, payment schedule, and invoicing procedures
11. Term and Termination: Duration of the agreement and termination provisions
12. Liability and Indemnification: Limitation of liability and indemnification provisions
13. General Provisions: Standard legal clauses including governing law, notices, and amendments
1. Transition Services: Required when there is a handover from previous service providers or internal HR
2. Business Continuity: Include when service continuity is critical for the client's operations
3. Compliance with Specific Industry Regulations: Include for clients in regulated industries with specific HR compliance requirements
4. International Services: Required when HR services extend to multiple countries
5. Intellectual Property Rights: Include when the services involve development of HR tools or materials
6. Staff Transfer Provisions: Required when the agreement involves transfer of existing HR staff
7. Change Management: Include when significant organizational changes are anticipated
1. Schedule 1 - Detailed Service Descriptions: Comprehensive list and description of all HR services covered
2. Schedule 2 - Service Level Metrics and KPIs: Detailed performance metrics, measurement methods, and reporting templates
3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and any variable cost components
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and security measures
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Escalation Matrix: Contact details and procedures for issue escalation
7. Schedule 7 - Required Reports: Templates and specifications for all required reporting
8. Appendix A - Technical Requirements: Technical specifications for any HR systems or tools
9. Appendix B - Compliance Checklist: List of applicable Belgian employment laws and compliance requirements
Professional Services
Manufacturing
Technology
Healthcare
Financial Services
Retail
Education
Telecommunications
Energy
Transportation
Public Sector
Hospitality
Human Resources
Legal
Procurement
Operations
Compliance
Finance
Information Technology
Employee Relations
Risk Management
Senior Management
HR Director
Chief Human Resources Officer
HR Operations Manager
HR Service Delivery Manager
Procurement Manager
Legal Counsel
Compliance Officer
HR Business Partner
HR Services Coordinator
Operations Director
Chief Operating Officer
Contract Manager
HR Technology Manager
Employee Relations Manager
HR Transformation Lead
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