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1. Disaster Recovery: Specific provisions for disaster recovery procedures, used when service continuity is critical

2. Change Management: Procedures for implementing changes to services or service levels, needed for complex service relationships

3. Business Continuity: Additional provisions for ensuring service continuation in various scenarios, used for critical services

4. Compliance Requirements: Specific regulatory compliance obligations, included when services are in regulated sectors

5. Third-Party Providers: Provisions regarding subcontractors and third-party service providers, needed when external parties are involved

6. Innovation and Continuous Improvement: Provisions for service enhancement and evolution, useful for long-term strategic relationships

7. Knowledge Transfer: Provisions for transferring knowledge and documentation, important for complex technical services

8. Exit Management: Detailed procedures for service transition at agreement end, crucial for complex or critical services

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Metrics: Detailed measurement criteria and targets for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for day-to-day service operation and management

5. Schedule 5 - Contact Matrix: Key contacts and escalation procedures for both parties

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Appendix A - Service Report Templates: Standard templates for service level reporting

8. Appendix B - Technical Infrastructure: Description of technical infrastructure supporting the services