��������Ƶ

1. Data Protection: Required if personal data processing is involved, detailing GDPR compliance measures

2. Disaster Recovery: Include when business continuity is critical to the service delivery

3. Security Requirements: Required for services involving sensitive data or systems

4. Change Management: Include when service modifications need formal procedures

5. Training and Support: Required when service includes training or extensive support components

6. Transition Services: Include when complex service implementation or exit transition is needed

7. Intellectual Property Rights: Required when service involves software, content creation, or IP transfer

8. Insurance Requirements: Include for high-risk or high-value services

9. Compliance and Audit Rights: Required for regulated industries or when regular audits are needed

1. Schedule 1 - Service Specifications: Detailed technical specifications of the services

2. Schedule 2 - Service Level Metrics: Detailed definitions and calculations of all service level metrics

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and any variable costs

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of escalation

5. Schedule 5 - Standard Operating Procedures: Detailed procedures for routine service operations

6. Appendix A - Incident Categories: Definitions and examples of different incident priority levels

7. Appendix B - Service Calendar: Detailed calendar showing service hours, holidays, and maintenance windows

8. Appendix C - Report Templates: Templates for standard service reports and performance measurements