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1. Business Continuity: Required for critical services, detailing disaster recovery and business continuity procedures

2. Transition Services: Include when complex service transition at termination is anticipated

3. Multi-vendor Management: Required when monitoring services interact with other service providers

4. Regulatory Compliance: Include for regulated industries with specific compliance requirements

5. International Data Transfers: Required when monitoring involves cross-border data transfers

6. Customer Obligations: Include when significant customer cooperation or resources are required

7. Change Management: Include for services requiring frequent modifications or updates

8. Intellectual Property Rights: Required when monitoring involves proprietary tools or generates valuable data

1. Schedule 1 - Service Descriptions: Detailed technical specifications of monitoring services

2. Schedule 2 - Service Level Metrics: Comprehensive list of SLAs with specific targets and calculations

3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure and payment terms

4. Schedule 4 - Technical Requirements: Technical specifications for monitoring tools and infrastructure

5. Schedule 5 - Report Templates: Standard formats for various monitoring reports

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Data Processing Agreement: GDPR-compliant data processing terms

8. Appendix A - Contact Details: Key contacts and escalation procedures

9. Appendix B - Service Credit Calculations: Detailed methodology for calculating service credits