This Shipping SLA template is designed for use in Belgium and is compliant with both Belgian national law and European Union regulations. It is particularly suitable for businesses requiring regular shipping services and logistics providers offering standardized shipping solutions. The document establishes clear performance metrics, service standards, and operational procedures while incorporating requirements from relevant transportation laws, including the CMR Convention for international shipments. This template should be used when establishing a formal shipping arrangement that requires detailed service level commitments, pricing structures, and clear allocation of responsibilities. The SLA includes comprehensive coverage of essential elements such as liability provisions, insurance requirements, data protection measures, and dispute resolution mechanisms, all aligned with Belgian legal requirements.
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1. Parties: Identification of the shipping service provider and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement, including the client's shipping needs and the provider's services
3. Definitions: Detailed definitions of technical terms, KPIs, and specific shipping terminology used throughout the agreement
4. Service Description: Detailed description of the shipping services to be provided, including types of shipments, geographical coverage, and service levels
5. Performance Standards: Specific KPIs and metrics for measuring service quality, including delivery times, success rates, and tracking requirements
6. Operating Procedures: Day-to-day operational procedures, including shipping schedules, booking processes, and documentation requirements
7. Pricing and Payment: Pricing structure, payment terms, invoicing procedures, and any volume-based discounts
8. Liability and Insurance: Allocation of risks, liability limits, and insurance requirements in compliance with Belgian law and CMR Convention
9. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
10. Force Majeure: Circumstances excusing performance, including definition of force majeure events under Belgian law
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: GDPR compliance measures and data handling procedures
13. Governing Law and Jurisdiction: Confirmation of Belgian law as governing law and jurisdiction for disputes
1. Customs and International Shipping: Required for cross-border shipping services, detailing customs procedures and international shipping requirements
2. Dangerous Goods Handling: Include when the agreement covers transportation of dangerous or regulated goods
3. Subcontractors: Include when the shipping provider may use subcontractors for service delivery
4. Environmental Compliance: Include when specific environmental standards or green shipping initiatives are part of the service
5. Special Handling Requirements: Include for temperature-controlled shipping or special handling needs
6. Customer Support Services: Include when dedicated customer support or account management services are provided
7. Disaster Recovery: Include for high-value or critical shipping services requiring business continuity planning
8. Training and Compliance: Include when specific training or compliance requirements are necessary for service delivery
1. Schedule 1 - Service Level Specifications: Detailed breakdown of service levels, response times, and performance metrics
2. Schedule 2 - Price List: Detailed pricing structure, including base rates, surcharges, and special service fees
3. Schedule 3 - Operating Procedures Manual: Detailed procedures for day-to-day operations and handling requirements
4. Schedule 4 - Insurance Coverage: Specific insurance requirements and coverage details
5. Schedule 5 - Authorized Locations: List of approved pickup and delivery locations
6. Schedule 6 - Contact Details: Key contacts and escalation procedures for both parties
7. Appendix A - Technical Requirements: Technical specifications for tracking systems, EDI requirements, and IT interfaces
8. Appendix B - Documentation Templates: Standard forms and documents used in shipping operations
9. Appendix C - Compliance Checklist: Regulatory compliance requirements and verification procedures
Relevant legal definitions
Clauses
Relevant Industries
Logistics and Transportation
Manufacturing
Retail
E-commerce
Pharmaceutical
Food and Beverage
Automotive
Electronics
Chemical Industry
Fashion and Apparel
Industrial Equipment
Consumer Goods
Relevant Teams
Legal
Operations
Supply Chain
Logistics
Procurement
Compliance
Contract Management
Transportation
Distribution
Customer Service
Risk Management
Quality Assurance
Relevant Roles
Logistics Manager
Supply Chain Director
Procurement Manager
Operations Manager
Contract Manager
Transportation Manager
Shipping Coordinator
Compliance Officer
Legal Counsel
Business Development Manager
Account Manager
Fleet Manager
Warehouse Manager
Distribution Center Manager
Supply Chain Analyst
Logistics Coordinator
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