Ƶ

Shipping SLA for Saudi Arabia

Shipping SLA Template for Saudi Arabia

A comprehensive Service Level Agreement template designed for shipping services in Saudi Arabia, compliant with Saudi commercial and maritime laws. This document establishes the contractual framework for shipping services, including detailed service levels, performance metrics, operational procedures, and compliance requirements. It addresses key aspects such as delivery timelines, tracking requirements, liability provisions, and dispute resolution mechanisms while ensuring alignment with Saudi customs regulations and port authority requirements. The agreement includes provisions for both domestic and international shipping operations, incorporating necessary considerations for various modes of transport and handling requirements.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Shipping SLA

Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Shipping SLA?

This Shipping SLA template is designed for use in Saudi Arabia when establishing formal service level agreements between shipping service providers and their customers. It is particularly valuable for businesses requiring regular shipping services with defined performance standards and measurable service levels. The document incorporates requirements from Saudi commercial law, maritime regulations, and customs requirements, making it suitable for both domestic and international shipping arrangements. The SLA covers essential elements such as delivery commitments, performance metrics, operational procedures, liability provisions, and remedy mechanisms, while ensuring compliance with local regulatory requirements. It is structured to accommodate various shipping needs, from standard cargo to specialized shipments requiring specific handling or temperature control, and includes provisions for performance monitoring and reporting.

What sections should be included in a Shipping SLA?

1. Parties: Identification of the shipping service provider and the customer, including full legal names, registration details, and addresses

2. Background: Context of the agreement, including the nature of shipping services required and the general business relationship

3. Definitions: Detailed definitions of technical terms, service levels, metrics, and other key terms used throughout the agreement

4. Scope of Services: Detailed description of shipping services to be provided, including types of shipments, geographical coverage, and basic service levels

5. Service Level Specifications: Specific measurable service levels including delivery times, tracking requirements, and performance metrics

6. Operating Procedures: Day-to-day operational procedures including booking, collection, delivery, and documentation requirements

7. Performance Monitoring: Methods and frequencies of measuring and reporting service level performance

8. Pricing and Payment Terms: Detailed pricing structure, payment terms, and any performance-related incentives or penalties

9. Liability and Insurance: Allocation of risks, liability limits, and insurance requirements in compliance with Saudi law

10. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination

11. Force Majeure: Events constituting force majeure and their handling, particularly relevant for shipping operations

12. Governing Law and Dispute Resolution: Specification of Saudi law as governing law and dispute resolution procedures

What sections are optional to include in a Shipping SLA?

1. Customs Handling: Include when international shipping is involved, detailing customs clearance responsibilities and procedures

2. Dangerous Goods: Include when transportation of hazardous materials is contemplated, specifying special handling requirements and compliance measures

3. Temperature Control: Include for temperature-sensitive shipments, specifying temperature maintenance requirements and monitoring

4. Security Requirements: Include for high-value or sensitive shipments requiring additional security measures

5. Subcontracting: Include when the service provider may need to engage subcontractors for certain routes or services

6. Environmental Compliance: Include when specific environmental standards or green shipping practices are required

7. Technology Integration: Include when specific shipping tracking or management systems need to be integrated

What schedules should be included in a Shipping SLA?

1. Schedule 1 - Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and targets

2. Schedule 2 - Pricing Schedule: Comprehensive pricing for different types of shipments, routes, and special services

3. Schedule 3 - Operating Procedures Manual: Detailed procedures for day-to-day operations, including forms and processes

4. Schedule 4 - Key Personnel: List of key contacts and responsible personnel from both parties

5. Schedule 5 - Prohibited Items: List of items that will not be accepted for shipping

6. Schedule 6 - Insurance Requirements: Detailed insurance requirements and coverage specifications

7. Appendix A - Report Templates: Templates for performance reporting and other required documentation

8. Appendix B - Emergency Procedures: Procedures for handling emergencies and service disruptions

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Saudi Arabia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions























































Clauses









































Relevant Industries

Logistics

Transportation

E-commerce

Retail

Manufacturing

International Trade

Oil & Gas

Pharmaceuticals

Food & Beverage

Consumer Goods

Automotive

Electronics

Relevant Teams

Legal

Operations

Supply Chain

Logistics

Procurement

Compliance

Risk Management

Commercial

Contract Management

Distribution

Transportation

Customer Service

Quality Assurance

Relevant Roles

Logistics Manager

Supply Chain Director

Procurement Manager

Operations Director

Contract Manager

Shipping Coordinator

Compliance Officer

Commercial Director

Fleet Manager

Import/Export Manager

Distribution Manager

Transportation Manager

Legal Counsel

Risk Manager

Business Development Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

SLA Maintenance Contract

A Saudi Arabian law-governed agreement defining maintenance service levels, performance standards, and operational requirements between service provider and client.

Download

Team Slas

A Saudi Arabian law-compliant Service Level Agreement defining service standards and performance metrics between internal organizational teams.

Download

SLA Change Management

A Saudi Arabia-compliant framework for managing changes to Service Level Agreements, outlining procedures and requirements under local law.

Download

Sla (Retail)

A Saudi Arabia-compliant Service Level Agreement template for retail sector services, incorporating local legal requirements and Sharia principles.

Download

SLA Request

A formal request document for establishing service level agreements under Saudi Arabian law, outlining proposed service standards and performance requirements.

Download

Default SLA

Standard Service Level Agreement template compliant with Saudi Arabian law, defining service delivery standards and performance metrics.

Download

Ecommerce SLA

An E-commerce Service Level Agreement compliant with Saudi Arabian regulations and Sharia law, defining performance standards and service metrics for online retail platforms.

Download

SLA For Problem Management

A Saudi Arabian-compliant Service Level Agreement defining problem management services, response times, and resolution targets between IT service providers and customer organizations.

Download

Defect Resolution SLA

A Saudi Arabian law-governed agreement defining service levels and procedures for defect resolution, including response times and remediation processes.

Download

Service Level Agreement (Healthcare)

A Saudi Arabian healthcare service level agreement defining quality standards and operational requirements for healthcare service delivery, governed by Saudi law and regulations.

Download

Average SLA

A Saudi Arabian law-compliant Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and recipient.

Download

Agency SLA

A Saudi Arabia-compliant agreement establishing service levels and performance metrics between a principal company and its commercial agent.

Download

Network SLA Monitoring

A Saudi Arabian law-governed agreement establishing network service level monitoring requirements, metrics, and compliance standards under CITC regulations.

Download

SLA Production

A Saudi Arabian law-governed Service Level Agreement defining performance metrics and quality standards for production services.

Download

P1 Incident SLA

Service Level Agreement for Priority 1 (P1) incident management, compliant with Saudi Arabian law and regulations, defining critical incident response and resolution requirements.

Download

Maintenance SLA

Saudi Arabia-compliant maintenance service level agreement template establishing service delivery framework and performance standards under local law.

Download

API Service Level Agreement

A Saudi Arabian law-governed agreement defining API service levels, performance metrics, and technical specifications, ensuring regulatory compliance and clear service commitments.

Download

Outsourcing SLA

Service Level Agreement template for outsourcing arrangements in Saudi Arabia, incorporating local regulatory requirements and performance metrics.

Download

Cleaning Service Level Agreement

A Shariah-compliant cleaning service level agreement template for use in Saudi Arabia, defining terms and standards for professional cleaning services.

Download

Maintenance Level Agreement

A Saudi law-governed agreement establishing maintenance service levels, performance standards, and mutual obligations between service providers and clients.

Download

SLA Training

A Saudi Arabian-governed agreement establishing service levels and performance metrics for professional training services delivery.

Download

SLA Employee

An employee Service Level Agreement compliant with Saudi Labor Law, combining standard employment terms with specific performance metrics and service level expectations.

Download

SLA Database

A Saudi Arabian law-governed Service Level Agreement establishing performance standards and security requirements for database services, incorporating local regulations and Islamic law principles.

Download

SLA Audit

A Saudi Arabian law-compliant framework for auditing Service Level Agreements, ensuring service performance meets contractual and regulatory requirements.

Download

Shipping SLA

Saudi Arabia-compliant Shipping Service Level Agreement template establishing service standards, operational procedures, and performance metrics for shipping services.

Download

Security Level Agreement

A Saudi Arabian law-governed agreement defining security requirements, standards, and service levels between parties, incorporating NCA compliance requirements and security controls.

Download

Procurement SLA

A Saudi Arabian law-governed agreement establishing service levels and performance metrics for procurement services, ensuring compliance with local regulations and commercial requirements.

Download

Performance SLA

A Performance SLA under Saudi Arabian law defining service standards, metrics, and remedies while ensuring compliance with local regulations and Sharia principles.

Download

Office SLA

A Saudi Arabian office services agreement defining performance standards and operational requirements for office support services under local law.

Download

Latency SLA

A Service Level Agreement governing network latency standards and performance metrics under Saudi Arabian law, including measurement and compensation mechanisms.

Download

Finance SLA

A Saudi Arabian Financial Service Level Agreement establishing service standards and performance metrics while ensuring compliance with SAMA regulations and Sharia principles.

Download

Monthly SLA

A monthly Service Level Agreement under Saudi Arabian law defining service standards, performance metrics, and delivery requirements between service provider and client.

Download

Marketing SLA

A Saudi Arabian law-governed agreement defining marketing service levels, performance standards, and delivery requirements between a marketing service provider and client.

Download

Logistics SLA

A Saudi Arabia-governed service level agreement defining logistics service standards, KPIs, and operational requirements in compliance with local regulations.

Download

Downtime SLA

A Saudi Arabia-compliant Service Level Agreement template focusing on service downtime commitments, measurements, and remedies under Saudi law.

Download

Development SLA

A Service Level Agreement for software development services in Saudi Arabia, establishing performance metrics and delivery commitments under Saudi law.

Download

Delivery SLA

A Saudi Arabian law-governed Service Level Agreement establishing performance metrics and terms for delivery services, ensuring regulatory compliance and operational efficiency.

Download

Data Slas

A Saudi Arabian-compliant Data Service Level Agreement defining performance standards and data protection requirements for data services.

Download

Daily SLA

A daily service level agreement template compliant with Saudi Arabian law, defining daily performance metrics and service delivery standards.

Download

Critical SLA

Critical Service Level Agreement template for high-priority services in Saudi Arabia, combining international standards with local legal compliance requirements.

Download
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it