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1. Parties: Identification of the shipping service provider and the customer, including full legal names, registration details, and addresses
2. Background: Context of the agreement, including the nature of shipping services required and the general business relationship
3. Definitions: Detailed definitions of technical terms, service levels, metrics, and other key terms used throughout the agreement
4. Scope of Services: Detailed description of shipping services to be provided, including types of shipments, geographical coverage, and basic service levels
5. Service Level Specifications: Specific measurable service levels including delivery times, tracking requirements, and performance metrics
6. Operating Procedures: Day-to-day operational procedures including booking, collection, delivery, and documentation requirements
7. Performance Monitoring: Methods and frequencies of measuring and reporting service level performance
8. Pricing and Payment Terms: Detailed pricing structure, payment terms, and any performance-related incentives or penalties
9. Liability and Insurance: Allocation of risks, liability limits, and insurance requirements in compliance with Saudi law
10. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination
11. Force Majeure: Events constituting force majeure and their handling, particularly relevant for shipping operations
12. Governing Law and Dispute Resolution: Specification of Saudi law as governing law and dispute resolution procedures
1. Customs Handling: Include when international shipping is involved, detailing customs clearance responsibilities and procedures
2. Dangerous Goods: Include when transportation of hazardous materials is contemplated, specifying special handling requirements and compliance measures
3. Temperature Control: Include for temperature-sensitive shipments, specifying temperature maintenance requirements and monitoring
4. Security Requirements: Include for high-value or sensitive shipments requiring additional security measures
5. Subcontracting: Include when the service provider may need to engage subcontractors for certain routes or services
6. Environmental Compliance: Include when specific environmental standards or green shipping practices are required
7. Technology Integration: Include when specific shipping tracking or management systems need to be integrated
1. Schedule 1 - Service Level Metrics: Detailed breakdown of all service level metrics, measurement methods, and targets
2. Schedule 2 - Pricing Schedule: Comprehensive pricing for different types of shipments, routes, and special services
3. Schedule 3 - Operating Procedures Manual: Detailed procedures for day-to-day operations, including forms and processes
4. Schedule 4 - Key Personnel: List of key contacts and responsible personnel from both parties
5. Schedule 5 - Prohibited Items: List of items that will not be accepted for shipping
6. Schedule 6 - Insurance Requirements: Detailed insurance requirements and coverage specifications
7. Appendix A - Report Templates: Templates for performance reporting and other required documentation
8. Appendix B - Emergency Procedures: Procedures for handling emergencies and service disruptions
Logistics
Transportation
E-commerce
Retail
Manufacturing
International Trade
Oil & Gas
Pharmaceuticals
Food & Beverage
Consumer Goods
Automotive
Electronics
Legal
Operations
Supply Chain
Logistics
Procurement
Compliance
Risk Management
Commercial
Contract Management
Distribution
Transportation
Customer Service
Quality Assurance
Logistics Manager
Supply Chain Director
Procurement Manager
Operations Director
Contract Manager
Shipping Coordinator
Compliance Officer
Commercial Director
Fleet Manager
Import/Export Manager
Distribution Manager
Transportation Manager
Legal Counsel
Risk Manager
Business Development Manager
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