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1. Disaster Recovery: Details of disaster recovery procedures and business continuity plans, needed for critical services

2. Data Protection: Specific data handling and protection requirements, necessary when personal or sensitive data is involved

3. Change Management: Procedures for implementing changes to services or service levels, useful for complex or evolving services

4. Training and Knowledge Transfer: Requirements for training client personnel, important for services requiring user interaction

5. Subcontractors: Terms governing the use of subcontractors, needed when third-party service providers are involved

6. Intellectual Property: IP rights and obligations, necessary when service involves software or proprietary technology

7. Insurance: Insurance requirements and coverage details, important for high-risk or high-value services

8. Exit Management: Procedures for service transition at agreement termination, crucial for complex or critical services

1. Schedule 1 - Service Specifications: Detailed technical specifications of all services covered by the agreement

2. Schedule 2 - Service Level Metrics: Detailed breakdown of all service level targets, measurement methods, and calculations

3. Schedule 3 - Fee Schedule: Detailed pricing, payment terms, and service credit calculations

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5 - Technical Requirements: Specific technical requirements, including hardware, software, and network specifications

6. Schedule 6 - Security Standards: Detailed security requirements and compliance standards

7. Schedule 7 - Report Templates: Templates and formats for various required service reports

8. Appendix A - Key Personnel: List of key personnel from both parties with roles and responsibilities