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1. Parties: Identification of the employer and employee, including official registration details for the company and employee's personal information
2. Background: Context of the employment relationship and purpose of the SLA
3. Definitions: Key terms used throughout the agreement, including performance metrics and technical terminology
4. Term and Duration: Period of employment and SLA validity, including any probation period as per Saudi Labor Law
5. Position and Duties: Employee's role, responsibilities, and reporting relationships
6. Performance Standards: Specific, measurable performance criteria and service levels expected from the employee
7. Performance Measurement: Methods and frequency of performance evaluation and monitoring
8. Working Hours and Location: Standard working hours, workplace location, and any flexibility arrangements
9. Compensation and Benefits: Salary, allowances, and benefits structure in compliance with Saudi Labor Law
10. Leave Entitlements: Various types of leave as per Saudi Labor Law
11. Confidentiality and Data Protection: Obligations regarding company information and data privacy
12. Non-Competition and Loyalty: Non-compete provisions and employee loyalty obligations
13. Termination: Grounds and procedures for contract termination as per Saudi Labor Law
14. Dispute Resolution: Process for resolving disagreements about performance or employment terms
15. Governing Law: Confirmation of Saudi Law application and jurisdiction
1. Remote Work Provisions: Additional terms for employees working remotely, including equipment and connectivity requirements
2. International Travel: Terms for employees required to travel internationally, including visa support and expenses
3. Commission Structure: For sales or commission-based roles, detailed commission calculation and payment terms
4. Training and Development: Specific requirements for professional development and mandatory training
5. Intellectual Property Rights: For creative or technical roles where IP creation is part of duties
6. Health and Safety Protocols: For roles with specific health and safety requirements or risks
7. Language Requirements: For roles requiring specific language proficiency levels
8. Shift Work Provisions: For roles involving shift work, including rotation patterns and additional compensation
1. Schedule 1 - Key Performance Indicators: Detailed list of KPIs and their measurement criteria
2. Schedule 2 - Compensation Details: Detailed breakdown of salary components, allowances, and benefits
3. Schedule 3 - Job Description: Detailed description of role responsibilities and requirements
4. Schedule 4 - Bonus Scheme: Details of any applicable performance bonus or incentive schemes
5. Schedule 5 - Company Policies: Key company policies that form part of the employment terms
6. Appendix A - Performance Review Form: Standard form used for performance evaluations
7. Appendix B - Grievance Procedures: Detailed procedures for raising and handling grievances
8. Appendix C - Equipment List: List of company equipment provided to the employee
Information Technology
Telecommunications
Financial Services
Professional Services
Healthcare
Manufacturing
Retail
Energy
Education
Customer Service
Consulting
Logistics
Human Resources
Customer Service
Technical Support
Sales
Operations
Quality Assurance
Information Technology
Service Delivery
Business Development
Product Development
Performance Management
Client Services
Customer Service Representative
Technical Support Engineer
Sales Executive
Account Manager
IT Support Specialist
Operations Manager
Call Center Agent
Service Delivery Manager
Performance Analyst
Quality Assurance Specialist
Project Manager
Help Desk Technician
Business Development Manager
Network Engineer
Software Developer
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