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SLA Employee for Saudi Arabia

SLA Employee Template for Saudi Arabia

A Service Level Agreement (SLA) for employees in Saudi Arabia is a specialized employment contract that combines standard employment terms with specific performance metrics and service level expectations. The document complies with Saudi Labor Law while establishing clear, measurable performance criteria for the employee's role. It includes detailed KPIs, measurement methodologies, and consequences for both meeting and failing to meet specified performance levels, all within the framework of Saudi employment regulations and cultural considerations.

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What is a SLA Employee?

This Employee SLA template is designed for use in Saudi Arabia when organizations need to establish clear, measurable performance standards for specific roles while ensuring compliance with local labor laws. The SLA Employee agreement is particularly useful for positions where performance can be objectively measured and where service quality is crucial to business operations. It incorporates mandatory requirements under Saudi Labor Law, including working hours, leave entitlements, and termination provisions, while adding detailed performance metrics, measurement methodologies, and consequences for performance outcomes. This document helps organizations maintain consistent service standards while protecting both employer and employee rights under Saudi jurisdiction.

What sections should be included in a SLA Employee?

1. Parties: Identification of the employer and employee, including official registration details for the company and employee's personal information

2. Background: Context of the employment relationship and purpose of the SLA

3. Definitions: Key terms used throughout the agreement, including performance metrics and technical terminology

4. Term and Duration: Period of employment and SLA validity, including any probation period as per Saudi Labor Law

5. Position and Duties: Employee's role, responsibilities, and reporting relationships

6. Performance Standards: Specific, measurable performance criteria and service levels expected from the employee

7. Performance Measurement: Methods and frequency of performance evaluation and monitoring

8. Working Hours and Location: Standard working hours, workplace location, and any flexibility arrangements

9. Compensation and Benefits: Salary, allowances, and benefits structure in compliance with Saudi Labor Law

10. Leave Entitlements: Various types of leave as per Saudi Labor Law

11. Confidentiality and Data Protection: Obligations regarding company information and data privacy

12. Non-Competition and Loyalty: Non-compete provisions and employee loyalty obligations

13. Termination: Grounds and procedures for contract termination as per Saudi Labor Law

14. Dispute Resolution: Process for resolving disagreements about performance or employment terms

15. Governing Law: Confirmation of Saudi Law application and jurisdiction

What sections are optional to include in a SLA Employee?

1. Remote Work Provisions: Additional terms for employees working remotely, including equipment and connectivity requirements

2. International Travel: Terms for employees required to travel internationally, including visa support and expenses

3. Commission Structure: For sales or commission-based roles, detailed commission calculation and payment terms

4. Training and Development: Specific requirements for professional development and mandatory training

5. Intellectual Property Rights: For creative or technical roles where IP creation is part of duties

6. Health and Safety Protocols: For roles with specific health and safety requirements or risks

7. Language Requirements: For roles requiring specific language proficiency levels

8. Shift Work Provisions: For roles involving shift work, including rotation patterns and additional compensation

What schedules should be included in a SLA Employee?

1. Schedule 1 - Key Performance Indicators: Detailed list of KPIs and their measurement criteria

2. Schedule 2 - Compensation Details: Detailed breakdown of salary components, allowances, and benefits

3. Schedule 3 - Job Description: Detailed description of role responsibilities and requirements

4. Schedule 4 - Bonus Scheme: Details of any applicable performance bonus or incentive schemes

5. Schedule 5 - Company Policies: Key company policies that form part of the employment terms

6. Appendix A - Performance Review Form: Standard form used for performance evaluations

7. Appendix B - Grievance Procedures: Detailed procedures for raising and handling grievances

8. Appendix C - Equipment List: List of company equipment provided to the employee

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Saudi Arabia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions



































Clauses






























Relevant Industries

Information Technology

Telecommunications

Financial Services

Professional Services

Healthcare

Manufacturing

Retail

Energy

Education

Customer Service

Consulting

Logistics

Relevant Teams

Human Resources

Customer Service

Technical Support

Sales

Operations

Quality Assurance

Information Technology

Service Delivery

Business Development

Product Development

Performance Management

Client Services

Relevant Roles

Customer Service Representative

Technical Support Engineer

Sales Executive

Account Manager

IT Support Specialist

Operations Manager

Call Center Agent

Service Delivery Manager

Performance Analyst

Quality Assurance Specialist

Project Manager

Help Desk Technician

Business Development Manager

Network Engineer

Software Developer

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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