Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification of the employer and employee, including complete legal names and addresses
2. Background: Context of the employment relationship and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement, including performance metrics and technical terms
4. Scope of Employment: Detailed description of the employee's role, responsibilities, and reporting structure
5. Service Level Requirements: Specific performance metrics, targets, and measurement criteria
6. Working Hours and Location: Specified working hours, work location, and any flexibility arrangements
7. Compensation and Benefits: Base salary, allowances, bonuses, and mandatory benefits including BPJS participation
8. Performance Review: Performance evaluation process, frequency, and consequences
9. Leave Entitlements: Annual leave, sick leave, religious holidays, and other leave types as per Indonesian law
10. Confidentiality: Obligations regarding company information and trade secrets
11. Intellectual Property: Ownership of work products and innovations created during employment
12. Term and Termination: Duration of employment and conditions for termination as per Indonesian labor law
13. Governing Law: Specification of Indonesian law as governing law and relevant jurisdiction
14. Dispute Resolution: Process for resolving employment-related disputes
1. Non-Competition: Restrictions on working with competitors, used for senior positions or roles with access to sensitive information
2. Mobility Clause: Terms regarding potential relocation or travel, included when job may require geographical flexibility
3. Training and Development: Provisions for professional development and training requirements, included for roles with specific skill development needs
4. Commission Structure: Detailed commission calculations and terms, included for sales or performance-based roles
5. Remote Work Provisions: Specific terms for remote working arrangements, included if remote work is permitted
6. Overtime Arrangements: Specific terms for overtime work and compensation, included for roles likely to require overtime
7. Company Property: Terms regarding use and return of company equipment, included when significant company assets are provided
8. Social Media Policy: Guidelines for social media use and online conduct, included for customer-facing or public-facing roles
1. Schedule A - Performance Metrics: Detailed breakdown of service level metrics, measurement methods, and targets
2. Schedule B - Compensation Structure: Detailed breakdown of salary components, allowances, and benefits
3. Schedule C - Job Description: Detailed description of roles, responsibilities, and expected deliverables
4. Schedule D - Company Policies: Reference to applicable company policies and procedures
5. Schedule E - Benefits Details: Comprehensive description of all benefits including BPJS arrangements
6. Schedule F - Reporting Requirements: Templates and procedures for performance reporting
7. Appendix 1 - Code of Conduct: Company's code of conduct and ethical guidelines
8. Appendix 2 - Confidentiality Agreement: Detailed confidentiality terms and protected information categories
Information Technology
Customer Service
Business Process Outsourcing
Telecommunications
Financial Services
Healthcare Services
Technical Support
Manufacturing
Logistics and Supply Chain
Professional Services
Human Resources
Customer Service
Technical Support
Information Technology
Operations
Quality Assurance
Service Delivery
Production
Maintenance
Customer Success
Customer Service Representative
Technical Support Engineer
Operations Manager
Service Delivery Manager
IT Support Specialist
Call Center Agent
Network Administrator
Quality Assurance Analyst
Help Desk Specialist
Process Analyst
Production Supervisor
Maintenance Engineer
Customer Success Manager
Operations Coordinator
Find the exact document you need
Monitoring Service Level Agreement
An Indonesian law-governed agreement establishing service level monitoring requirements, performance metrics, and compliance standards between service providers and recipients.
Agreed SLA
An Indonesian law-governed Service Level Agreement defining measurable service standards and performance metrics between service provider and recipient.
SLA IT Service Management
An Indonesian-law governed IT Service Management SLA defining service levels, performance metrics, and delivery standards for IT services.
SLA Customer Service
An Indonesian law-governed Service Level Agreement establishing performance standards and metrics for customer service operations.
SLA Maintenance Contract
An Indonesian law-governed maintenance service level agreement defining maintenance services, performance standards, and obligations between service provider and customer.
SLA Security
An Indonesian-law governed Security SLA defining security service standards, performance metrics, and compliance requirements between service provider and client.
Cloud SLA
Indonesian-law governed Cloud Service Level Agreement defining service performance standards and data protection requirements.
Supplier Level Agreement
An Indonesian law-governed agreement establishing service levels and performance requirements between a company and its supplier.
SLA Change Management
An Indonesian law-compliant framework for managing changes to Service Level Agreements, detailing processes, roles, and compliance requirements.
Sla (Retail)
An Indonesian-law governed Service Level Agreement defining performance standards and service expectations for retail businesses, ensuring compliance with local regulations and business practices.
SLA Administration
An Indonesian law-governed agreement establishing service level management framework and administrative procedures between service providers and clients.
Basic SLA
An Indonesian law-governed Basic Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
SLA Site
An Indonesian law-governed Service Level Agreement defining performance metrics and operational requirements for site-based services.
SLA For Problem Management
An Indonesian law-governed SLA establishing service levels and procedures for IT problem management, aligned with local ITE Law requirements.
Managed Services Service Level Agreement
An Indonesian law-governed agreement defining service levels and performance standards for managed services delivery, incorporating local regulatory requirements and operational standards.
Service Level Agreement Software
An Indonesian law-governed agreement defining software service delivery terms, performance metrics, and compliance requirements under ITE Law.
Service Level Agreement (Healthcare)
An Indonesian law-governed agreement establishing healthcare service delivery standards and performance metrics between healthcare providers and facilities.
Expected SLA
An Indonesian-law governed Service Level Agreement defining expected service standards, performance metrics, and accountability measures between service provider and customer.
Common SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Agency SLA
An Indonesian law-governed Service Level Agreement establishing agency relationship terms and service performance standards, required to be in bilingual format.
SLA Production
An Indonesian law-governed Service Level Agreement establishing performance metrics and requirements for production services, compliant with local industrial regulations.
SLA Enterprise
An enterprise-level Service Level Agreement (SLA) governed by Indonesian law, establishing service commitments and performance metrics between provider and enterprise customer.
Maintenance SLA
Indonesian-law compliant Maintenance Service Level Agreement template defining service standards and mutual obligations for maintenance services.
Simple SLA
An Indonesian law-compliant Service Level Agreement template establishing service standards and performance metrics between provider and customer.
Server Level Agreement
An Indonesian law-governed agreement defining service standards and performance metrics between service provider and customer, incorporating local electronic transaction and data protection requirements.
Outsourcing SLA
Indonesian law-governed outsourcing service level agreement defining terms, conditions, and performance metrics for outsourced services provision.
Normal SLA
An Indonesian law-governed Service Level Agreement defining service standards, performance metrics, and accountability measures between parties.
Cleaning Service Level Agreement
An Indonesian law-governed agreement establishing terms, conditions, and performance standards for professional cleaning services.
99.999 SLA
High-availability (99.999%) Service Level Agreement compliant with Indonesian electronic transaction and consumer protection laws.
Maintenance Level Agreement
An Indonesian law-governed agreement establishing maintenance service levels, performance standards, and responsibilities between service providers and clients.
Software As A Service SLA
An Indonesian law-governed SLA establishing service levels and performance metrics for SaaS provision, ensuring compliance with local electronic transaction and data protection regulations.
SLA Warehouse
An Indonesian-law governed agreement establishing performance metrics and operational standards for warehouse services.
SLA Storage
An Indonesian law-governed Service Level Agreement for storage services, defining performance metrics and compliance requirements for data storage solutions.
SLA Product Management
An Indonesian law-governed Service Level Agreement establishing performance metrics and standards for product management services.
SLA Management Process
An Indonesian law-compliant framework for managing Service Level Agreements, including performance monitoring and governance procedures.
SLA Employee
An Indonesian law-governed employment agreement incorporating service level requirements and performance metrics while ensuring compliance with local labor regulations.
SLA Database
An Indonesian-law governed Service Level Agreement defining database service performance metrics, availability commitments, and compliance requirements.
SLA Account Management
An Indonesian law-governed Service Level Agreement defining account management services, performance metrics, and service standards between provider and client.
Security Level Agreement
An Indonesian-law governed agreement establishing security requirements, standards, and metrics between parties, ensuring compliance with local data protection and electronic transaction regulations.
Quality SLA
An Indonesian-law compliant Service Level Agreement template focusing on quality metrics and performance standards in service delivery, with built-in local regulatory compliance measures.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it


.png)