��������Ƶ

1. Disaster Recovery: Procedures for service continuity in case of major disruptions, included when critical services are involved

2. Security Requirements: Specific security measures and compliance requirements, included for services involving sensitive data

3. Data Protection: Specific provisions for handling personal or sensitive data, required when processing personal information

4. Training and Knowledge Transfer: Requirements for staff training and knowledge sharing, included for complex service arrangements

5. Transition Services: Processes for service transition at the start or end of the agreement, included for complex service arrangements

6. Innovation and Continuous Improvement: Framework for service enhancement and innovation, included for long-term strategic partnerships

7. Third-Party Management: Provisions for managing subcontractors or third-party providers, included when subcontractors are involved

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, thresholds, and measurement criteria for each service level

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Operational Procedures: Detailed procedures for day-to-day service operations

5. Schedule 5 - Contact Matrix: List of key contacts and escalation paths for both parties

6. Schedule 6 - Report Templates: Standard templates for various service reports

7. Appendix A - Technical Infrastructure: Documentation of technical infrastructure and architecture

8. Appendix B - Service Management Tools: Description of tools used for service management and monitoring