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1. Emergency Services: Include when 24/7 emergency response services are part of the maintenance agreement

2. Spare Parts Management: Include when the service provider is responsible for maintaining spare parts inventory

3. Software Maintenance: Include when IT systems or software maintenance is part of the scope

4. Environmental Compliance: Include when maintenance activities involve environmental considerations or hazardous materials

5. Security Requirements: Include when maintenance involves access to secure facilities or sensitive information

6. Training and Documentation: Include when the service provider must provide training or maintain technical documentation

7. Transition Services: Include when specific provisions are needed for handover at the start or end of the agreement

8. Subcontractor Management: Include when the service provider will use subcontractors for certain maintenance tasks

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including measurement methods and calculations

2. Schedule 2 - Maintenance Procedures: Detailed procedures for routine, preventive, and corrective maintenance

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, including rate cards and pricing mechanisms

4. Schedule 4 - Key Personnel: List of key personnel from both parties responsible for managing the SLA

5. Schedule 5 - Equipment and Assets: Inventory of equipment and assets covered under the maintenance agreement

6. Schedule 6 - Response Matrix: Classification of incidents and corresponding response time requirements

7. Schedule 7 - Report Templates: Templates for various reports required under the agreement

8. Schedule 8 - Escalation Procedures: Detailed procedures for escalating service issues and disputes

9. Appendix A - Contact Information: Contact details for key personnel and support channels

10. Appendix B - Service Locations: List of locations where maintenance services will be provided