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1. Data Protection and Privacy: Required when services involve handling of personal or sensitive data

2. Disaster Recovery: Necessary for critical services requiring business continuity planning

3. Security Requirements: Include when services involve IT systems or sensitive information

4. Change Management: Required for services that may need adaptation or modification during the contract term

5. Subcontractor Management: Include when service provider may use third-party contractors

6. Force Majeure: Optional clause defining circumstances beyond parties' control

7. Insurance Requirements: Include when services involve significant risk or regulatory requirements

8. Intellectual Property Rights: Required when services involve creation or use of intellectual property

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of service levels and measurement methodologies

2. Schedule 2 - Pricing and Payment Schedule: Detailed breakdown of fees, payment terms, and service credit calculations

3. Schedule 3 - Service Description: Comprehensive technical description of services, including specifications and requirements

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contact information and issue escalation procedures

5. Schedule 5 - Report Templates: Standard formats for various reports required under the agreement

6. Appendix A - Technical Requirements: Detailed technical specifications and requirements for service delivery

7. Appendix B - Security Standards: Specific security requirements and compliance standards if applicable