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1. Data Migration Services: Terms for data migration services if required at the beginning or end of the service

2. Additional Services: Description of any supplementary services that may be added to the basic service package

3. Change Management: Procedures for requesting and implementing changes to services or service levels

4. Business Continuity: Additional provisions for ensuring service continuity during exceptional circumstances

5. Training and Support: Terms for additional training or support services if provided

6. Data Localization Requirements: Specific provisions for data storage location if required by specific industries or data types

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including measurement methodologies

2. Schedule 2 - Pricing and Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Security Requirements: Specific security measures, protocols, and compliance requirements

4. Schedule 4 - Technical Support Procedures: Detailed procedures for technical support, including contact points and escalation paths

5. Schedule 5 - Reporting Templates: Standard formats for regular service level reports and performance metrics

6. Schedule 6 - Data Processing Requirements: Detailed requirements for data processing in compliance with Saudi regulations

7. Appendix A - Emergency Contact Information: List of emergency contacts and escalation procedures

8. Appendix B - Technical Infrastructure: Description of technical infrastructure used to deliver the services