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1. Disaster Recovery: Detailed disaster recovery procedures and commitments, required when handling critical data or when requested by the customer

2. Data Migration: Procedures for initial data migration and exit data transfer, needed when the service involves transfer of existing data

3. Third-Party Service Providers: Terms governing the use of subcontractors or third-party services, included when relevant to service delivery

4. Industry-Specific Compliance: Additional compliance requirements for specific industries (e.g., healthcare, finance), included when serving regulated industries

5. Cross-Border Data Transfers: Requirements and safeguards for international data transfers, needed when data processing occurs across borders

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels, including measurement methodologies and thresholds

2. Schedule 2 - Service Credit Calculations: Detailed calculations and procedures for determining service credits

3. Schedule 3 - Security Standards and Protocols: Comprehensive security requirements and compliance standards

4. Schedule 4 - Data Processing Requirements: Detailed data handling procedures and privacy requirements

5. Schedule 5 - Incident Response Plan: Detailed procedures for responding to security incidents and data breaches

6. Appendix A - Contact Information: List of key contacts and escalation paths for both parties

7. Appendix B - Technical Infrastructure: Description of technical infrastructure and systems used in service delivery