��������Ƶ

1. Data Protection and Privacy: Required when personal data processing is involved, ensuring compliance with the Data Privacy Act

2. Disaster Recovery: Include when service continuity is critical, detailing backup and recovery procedures

3. Security Requirements: Necessary for services involving sensitive information or systems

4. Intellectual Property Rights: Include when the service involves software, content creation, or IP transfers

5. Change Management: Add when services may require frequent modifications or updates

6. Subcontractor Management: Include if the service provider will use third-party suppliers

7. Training and Support: Necessary when the service includes user training or ongoing support

8. Insurance Requirements: Add for high-risk services or when required by industry regulations

9. Exit Management: Important for complex services requiring detailed transition arrangements

1. Schedule 1 - Service Definitions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Comprehensive list of all SLA metrics, measurement methods, and targets

3. Schedule 3 - Price List: Detailed pricing structure, including all fees and charges

4. Schedule 4 - Escalation Matrix: Contact details and escalation procedures for various types of issues

5. Schedule 5 - Report Formats: Templates and formats for regular service performance reports

6. Schedule 6 - Technical Requirements: Specific technical requirements and standards for service delivery

7. Appendix A - Service Credit Calculations: Detailed formulas and examples for calculating service credits

8. Appendix B - Change Request Template: Standard format for requesting and documenting service changes