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1. Multi-Region Services: Additional provisions for services delivered across multiple geographic regions or data centers

2. Premium Support: Enhanced support services and response times available for additional fees

3. Disaster Recovery: Specific latency guarantees and procedures during disaster recovery scenarios

4. Security Requirements: Additional security measures that may impact latency performance

5. Custom Integration SLAs: Specific latency requirements for custom integrations with customer systems

6. Performance Optimization: Procedures and commitments for ongoing latency optimization efforts

1. Schedule A - Technical Specifications: Detailed technical specifications of the service, including network architecture and measurement points

2. Schedule B - Service Level Metrics: Comprehensive breakdown of latency thresholds, calculation methodologies, and measurement frequencies

3. Schedule C - Service Credit Calculations: Detailed formulas and examples for calculating service credits for different levels of non-compliance

4. Schedule D - Monitoring Tools: Specifications of monitoring tools, access procedures, and reporting formats

5. Schedule E - Contact Matrix: List of key contacts and escalation procedures for both parties

6. Appendix 1 - Performance History: Historical performance data and baseline measurements (if applicable for existing services)

7. Appendix 2 - Network Topology: Diagrams and descriptions of network topology affecting latency performance