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1. Change Advisory Board: Details about the formation and operation of a Change Advisory Board - include when the organization size or complexity warrants formal governance

2. Service Credit Adjustments: Procedures for adjusting service credits during change implementation - include when SLA includes service credit mechanisms

3. Third Party Change Management: Procedures for managing changes involving third-party vendors or systems - include when third-party dependencies exist

4. Roll-back Procedures: Detailed procedures for reverting changes - include for complex technical environments

5. Change Freeze Periods: Guidelines for implementing change freezes during critical business periods - include for customer-facing services

6. Training Requirements: Training requirements for staff involved in change management - include for complex change management processes

1. Schedule 1: Change Request Form Template: Standard template for submitting change requests

2. Schedule 2: Change Assessment Matrix: Matrix for evaluating change impact and risk

3. Schedule 3: Response Time Requirements: Detailed timelines for different types of changes and priority levels

4. Schedule 4: Approval Authority Matrix: Matrix defining approval requirements based on change type and impact

5. Schedule 5: Change Management Process Flowchart: Visual representation of the change management workflow

6. Appendix A: Technical Change Procedures: Detailed technical procedures for implementing different types of changes

7. Appendix B: Communication Templates: Standard templates for change-related communications

8. Appendix C: Change Log Template: Template for maintaining records of all changes