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1. Disaster Recovery: Detailed disaster recovery procedures and business continuity plans, recommended for enterprise-level services

2. Professional Services: Terms for additional implementation, training, or consulting services if offered

3. Multi-tenant Architecture: Specific provisions for multi-tenant environments, relevant for shared infrastructure services

4. Data Migration: Terms governing data migration services at the start or end of the agreement

5. Compliance with Industry Standards: Specific compliance requirements for regulated industries (e.g., healthcare, financial services)

6. Service Credits: Credit scheme for service level failures, typically used in enterprise agreements

7. Audit Rights: Customer rights to audit service provider's security and compliance, common in enterprise agreements

1. Schedule A - Service Level Metrics: Detailed performance metrics, measurement methods, and reporting requirements

2. Schedule B - Support Services Details: Comprehensive support procedures, contact information, and escalation matrices

3. Schedule C - Fee Schedule: Detailed pricing, payment terms, and fee calculations

4. Schedule D - Technical Requirements: Minimum technical specifications and requirements for service access

5. Schedule E - Security Standards: Detailed security protocols, procedures, and compliance requirements

6. Schedule F - Data Processing Agreement: Specific terms for personal data processing in compliance with Philippine Data Privacy Act

7. Schedule G - Acceptable Use Policy: Detailed rules and restrictions for service usage

8. Appendix 1 - Emergency Contacts: List of emergency contacts for both parties

9. Appendix 2 - Service Locations: Details of service delivery locations and data center locations