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1. Data Protection and Privacy: Required when services involve processing personal data or sensitive information

2. Disaster Recovery: Include when business continuity is critical to the service delivery

3. Security Requirements: Necessary when services involve IT systems or sensitive data

4. Intellectual Property Rights: Include when services involve creation or use of intellectual property

5. Transition Services: Required when complex service handover procedures are needed at the start or end of the agreement

6. Third-Party Contractors: Include when subcontractors or third-party service providers are involved

7. Insurance Requirements: Add when specific insurance coverage is required for service delivery

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Service Credit Calculations: Detailed methodology for calculating service credits and penalties

3. Schedule 3 - Pricing and Payment Terms: Detailed pricing structure, payment schedules, and related terms

4. Schedule 4 - Escalation Procedures: Detailed procedures for escalating service issues and complaints

5. Schedule 5 - Contact Details: List of key contacts and their roles for both parties

6. Appendix A - Service Reports Template: Standard templates for service level reporting

7. Appendix B - Incident Management Procedures: Detailed procedures for handling and resolving service incidents