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Cleaning Service Level Agreement for Saudi Arabia

Cleaning Service Level Agreement Template for Saudi Arabia

This document is a comprehensive service level agreement template designed for cleaning services in Saudi Arabia, structured in accordance with Saudi law and Islamic Shariah principles. It establishes the terms, conditions, and performance standards for professional cleaning services, incorporating local regulatory requirements, health and safety standards, and environmental considerations. The agreement includes detailed specifications for service delivery, quality metrics, staffing requirements, and compliance with Saudi labor laws and municipality regulations, while providing a framework for monitoring and measuring service performance.

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What is a Cleaning Service Level Agreement?

This Cleaning Service Level Agreement is essential for establishing a formal contractual relationship between cleaning service providers and their clients in Saudi Arabia. The document is specifically designed to comply with Saudi Arabian law and Islamic Shariah principles, making it suitable for use in commercial, institutional, and government facilities throughout the Kingdom. It comprehensively covers all aspects of professional cleaning services, including service specifications, performance standards, staff requirements, health and safety protocols, and environmental considerations. The agreement is particularly valuable for organizations seeking to outsource their cleaning services while maintaining clear quality standards and compliance with local regulations. It incorporates necessary provisions for labor law compliance, municipality requirements, and environmental protection standards, while providing detailed mechanisms for service monitoring and performance measurement.

What sections should be included in a Cleaning Service Level Agreement?

1. Parties: Identification of the service provider and client, including full legal names, commercial registration numbers, and authorized representatives

2. Background: Context of the agreement, including the client's need for cleaning services and the service provider's qualifications

3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical cleaning terminology and performance metrics

4. Scope of Services: Detailed description of cleaning services to be provided, including locations, frequency, and specific tasks

5. Service Standards: Quality standards, performance metrics, and expected service levels

6. Operating Hours and Access: Specified times for service delivery and arrangements for accessing premises

7. Personnel Requirements: Qualifications, training, and conduct requirements for cleaning staff

8. Equipment and Materials: Specifications for cleaning equipment and materials, including compliance with Saudi standards

9. Health and Safety: Safety protocols, risk management, and compliance with Saudi health and safety regulations

10. Performance Monitoring: Methods for monitoring and measuring service quality, including inspections and reporting

11. Pricing and Payment Terms: Service fees, payment schedule, and invoicing procedures

12. Term and Termination: Duration of agreement, renewal terms, and termination conditions

13. Insurance and Liability: Insurance requirements and allocation of liability between parties

14. Confidentiality: Protection of confidential information and data privacy requirements

15. Governing Law and Dispute Resolution: Application of Saudi law and Islamic Shariah, dispute resolution procedures

What sections are optional to include in a Cleaning Service Level Agreement?

1. Environmental Management: Additional environmental protection measures and green cleaning protocols, used when client has specific environmental requirements

2. Security Requirements: Special security protocols and clearance requirements, used for high-security facilities

3. Specialized Cleaning Services: Additional specialized cleaning requirements, used for facilities with specific needs (e.g., medical facilities, food processing areas)

4. Emergency Response: Procedures for handling emergencies and urgent cleaning requirements, used for facilities requiring 24/7 coverage

5. Client Equipment Usage: Terms for using client-provided equipment or facilities, used when client provides certain equipment or storage facilities

6. Subcontracting: Terms governing the use of subcontractors, used when subcontracting is permitted

7. Technology and Reporting Systems: Requirements for using specific technology or reporting systems, used when digital monitoring or reporting is required

What schedules should be included in a Cleaning Service Level Agreement?

1. Schedule 1: Service Specifications: Detailed breakdown of cleaning tasks, frequencies, and specific requirements for each area

2. Schedule 2: Price Schedule: Detailed pricing information, including base fees and charges for additional services

3. Schedule 3: Performance Indicators: Specific KPIs, measurement methods, and reporting requirements

4. Schedule 4: Site Information: Detailed information about the premises, including floor plans and access points

5. Schedule 5: Equipment and Materials List: Comprehensive list of approved cleaning equipment and materials

6. Schedule 6: Staff Requirements: Detailed staffing requirements, including qualifications and training requirements

7. Appendix A: Cleaning Checklists: Standard checklists for different types of cleaning tasks

8. Appendix B: Health and Safety Procedures: Detailed safety protocols and emergency procedures

9. Appendix C: Required Forms: Standard forms for reporting, inspection, and incident reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Saudi Arabia

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions
























































Clauses









































Relevant Industries

Facility Management

Commercial Real Estate

Healthcare

Education

Retail

Hospitality

Industrial

Government

Banking and Financial Services

Corporate Offices

Transportation

Religious Institutions

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Compliance

Health and Safety

Administration

Property Management

Contract Management

Real Estate

Building Services

Risk Management

Relevant Roles

Facility Manager

Operations Director

Procurement Manager

Contract Manager

Property Manager

Building Services Manager

Commercial Director

Legal Counsel

Compliance Officer

Health and Safety Manager

Operations Manager

Administrative Manager

Real Estate Manager

Project Manager

Maintenance Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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