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Cleaning Service Level Agreement for the Netherlands

Cleaning Service Level Agreement Template for Netherlands

A comprehensive service level agreement template designed for cleaning services in the Netherlands, compliant with Dutch law and industry standards. This document establishes the framework for professional cleaning services, including detailed service specifications, performance metrics, compliance requirements, and operational procedures. It incorporates Dutch workplace safety regulations, environmental standards, and labor laws specific to the cleaning industry, while providing clear guidelines for service delivery, quality control, and performance measurement. The agreement is structured to protect both service providers and clients while ensuring transparent and measurable service standards.

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What is a Cleaning Service Level Agreement?

This Cleaning Service Level Agreement template is designed for use in the Netherlands when establishing a formal contractual relationship between professional cleaning service providers and their clients. It is particularly relevant for businesses, institutions, and organizations requiring regular professional cleaning services for their premises. The agreement comprehensively covers service specifications, performance standards, compliance with Dutch labor laws, workplace safety regulations, and environmental requirements. It includes essential provisions for quality control, staff requirements, and performance measurement, while addressing specific Dutch market considerations such as the CAO Schoonmaak (Collective Labor Agreement for the Cleaning Industry). This template is structured to ensure clear communication of expectations, responsibilities, and deliverables while maintaining compliance with Dutch legal requirements and industry standards.

What sections should be included in a Cleaning Service Level Agreement?

1. Parties: Identification of the service provider and the client, including registered addresses and company details

2. Background: Context of the agreement and brief description of the parties' intention to enter into a cleaning services arrangement

3. Definitions: Definitions of key terms used throughout the agreement

4. Scope of Services: Detailed description of the cleaning services to be provided, including locations and types of cleaning activities

5. Service Standards: Required quality levels and performance standards for the cleaning services

6. Operating Hours: Specified times during which services will be provided, including regular hours and any special arrangements

7. Personnel Requirements: Qualifications, training, and conduct requirements for cleaning staff

8. Equipment and Materials: Responsibilities for providing and maintaining cleaning equipment and materials

9. Health and Safety: Safety protocols and compliance with Dutch health and safety regulations

10. Performance Monitoring: Methods and frequency of service quality assessment and reporting

11. Pricing and Payment Terms: Service fees, payment schedule, and invoice processing procedures

12. Term and Termination: Duration of the agreement and conditions for termination

13. Insurance and Liability: Insurance requirements and allocation of liability between parties

14. Confidentiality: Protection of confidential information and data privacy compliance

15. General Provisions: Standard legal clauses including governing law, dispute resolution, and amendments

What sections are optional to include in a Cleaning Service Level Agreement?

1. Environmental Standards: Specific requirements for eco-friendly cleaning practices and products, included when the client has sustainability goals

2. Specialized Cleaning Services: Additional specialized cleaning requirements for specific areas or equipment, included for facilities with special cleaning needs

3. Security Requirements: Special security protocols and clearance requirements, included for high-security facilities

4. Emergency Response: Procedures for handling cleaning emergencies, included for facilities requiring 24/7 coverage

5. Subcontracting: Terms governing the use of subcontractors, included when subcontracting is permitted

6. Client Equipment Use: Terms for using client-provided equipment or facilities, included when applicable

7. Transition Services: Procedures for handover from previous service providers, included when replacing existing contractors

What schedules should be included in a Cleaning Service Level Agreement?

1. Schedule 1 - Cleaning Specifications: Detailed cleaning tasks, frequencies, and methods for each area or surface type

2. Schedule 2 - Site Plans: Floor plans and area specifications showing cleaning zones and access points

3. Schedule 3 - Equipment and Materials List: Comprehensive list of approved cleaning equipment and materials to be used

4. Schedule 4 - Key Performance Indicators: Specific metrics and targets for measuring service quality

5. Schedule 5 - Price Schedule: Detailed breakdown of costs for different services and areas

6. Schedule 6 - Staff Requirements: Specific staffing levels, qualifications, and training requirements

7. Appendix A - Reporting Templates: Standard forms for performance reporting and communication

8. Appendix B - Health & Safety Procedures: Detailed safety protocols and risk assessments

9. Appendix C - Chemical Register: List of approved cleaning chemicals and their safety data sheets

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Netherlands

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions
















































Clauses




































Relevant Industries

Commercial Real Estate

Healthcare

Education

Retail

Industrial

Government

Hospitality

Financial Services

Technology

Transportation

Manufacturing

Professional Services

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Health Safety and Environment

Property Management

Contract Management

Quality Assurance

Finance

Compliance

Building Services

Relevant Roles

Facility Manager

Operations Director

Procurement Manager

Contract Manager

Building Services Manager

Property Manager

Cleaning Services Supervisor

Health and Safety Officer

Quality Control Manager

Environmental Compliance Officer

Operations Manager

Site Manager

General Counsel

Legal Advisor

Commercial Director

Facilities Coordinator

Building Maintenance Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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