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Cleaning Service Level Agreement for Australia

Cleaning Service Level Agreement Template for Australia

A comprehensive legal agreement governed by Australian law that establishes the terms, conditions, and performance standards for professional cleaning services. The document outlines specific cleaning requirements, service frequencies, quality standards, and compliance with Australian workplace health and safety regulations. It includes detailed provisions for service delivery, performance measurement, pricing structures, and risk allocation, while ensuring alignment with relevant Australian legislation including the Fair Work Act 2009 and Work Health and Safety Act 2011.

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Cleaning Service Level Agreement

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What is a Cleaning Service Level Agreement?

The Cleaning Service Level Agreement is designed for use in the Australian market where organizations require professional cleaning services under a formally documented arrangement. This agreement is essential for businesses seeking to establish clear, measurable standards for cleaning services while ensuring compliance with Australian regulations. It defines the scope of cleaning services, performance metrics, pricing, and operational requirements while incorporating necessary provisions for work health and safety, environmental compliance, and insurance requirements. The document is particularly relevant in the post-pandemic context where enhanced cleaning protocols and documentation have become critical for business operations. The agreement structure reflects Australian commercial practices and regulatory requirements, making it suitable for both small-scale operations and large commercial facilities.

What sections should be included in a Cleaning Service Level Agreement?

1. Parties: Identifies and provides details of the service provider and client

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Defines key terms used throughout the agreement

4. Term and Renewal: Duration of the agreement and renewal provisions

5. Scope of Services: Overview of cleaning services to be provided

6. Service Provider Obligations: Key responsibilities and commitments of the cleaning service provider

7. Client Obligations: Responsibilities of the client, including access and facilities provision

8. Performance Standards: Required quality levels and measurement criteria

9. Pricing and Payment Terms: Fee structure, payment schedule, and related terms

10. Work Health and Safety: Safety requirements and compliance obligations

11. Insurance and Liability: Insurance requirements and liability limitations

12. Confidentiality: Protection of confidential information and privacy requirements

13. Termination: Conditions and process for ending the agreement

14. Dispute Resolution: Process for handling disagreements and conflicts

15. General Provisions: Standard legal clauses including governing law, notices, and assignment

What sections are optional to include in a Cleaning Service Level Agreement?

1. Environmental Requirements: Specific environmental standards and green cleaning requirements, used when client has environmental policies

2. Security Requirements: Additional security protocols for sensitive locations or after-hours work

3. Specialized Cleaning Services: Details of non-standard cleaning services for specific areas or equipment

4. Emergency Response: Procedures for handling cleaning emergencies or urgent requests

5. Staff Training and Qualifications: Specific requirements for staff certification or training

6. Transition Services: Procedures for handover from previous provider or to new provider

7. Performance Bonds: Requirements for performance guarantees or bonds

8. Pandemic Response: Special procedures and requirements during health emergencies

What schedules should be included in a Cleaning Service Level Agreement?

1. Schedule 1 - Cleaning Specifications: Detailed breakdown of cleaning tasks, frequencies, and methods

2. Schedule 2 - Service Locations: List and details of all locations to be serviced

3. Schedule 3 - Equipment and Materials: List of approved cleaning equipment and materials

4. Schedule 4 - Pricing Schedule: Detailed pricing breakdown by service type and location

5. Schedule 5 - Performance Metrics: Specific KPIs and measurement methodology

6. Schedule 6 - Staff Requirements: Staffing levels, roles, and qualifications

7. Appendix A - Cleaning Checklist Templates: Standard forms for service verification

8. Appendix B - Incident Report Forms: Templates for reporting incidents or issues

9. Appendix C - MSDS Documentation: Safety data sheets for cleaning products

10. Appendix D - Site-Specific Requirements: Special requirements for individual locations

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Australia

Publisher

Ƶ

Sector

Cost

Free to use
Relevant legal definitions













































Clauses






























Relevant Industries

Commercial Real Estate

Healthcare

Education

Retail

Industrial

Government

Hospitality

Corporate Offices

Manufacturing

Transportation

Data Centers

Banking and Financial Services

Relevant Teams

Facilities Management

Operations

Procurement

Legal

Property Management

Health and Safety

Contract Administration

Risk Management

Quality Assurance

Environmental Services

Relevant Roles

Facility Manager

Operations Manager

Procurement Manager

Contract Manager

Property Manager

Building Services Manager

Maintenance Supervisor

Health and Safety Officer

Commercial Manager

Business Operations Director

Cleaning Services Coordinator

Site Manager

Quality Assurance Manager

Environmental Services Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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