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1. Parties: Identifies and provides details of the service provider and client
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Defines key terms used throughout the agreement
4. Term and Renewal: Duration of the agreement and renewal provisions
5. Scope of Services: Overview of cleaning services to be provided
6. Service Provider Obligations: Key responsibilities and commitments of the cleaning service provider
7. Client Obligations: Responsibilities of the client, including access and facilities provision
8. Performance Standards: Required quality levels and measurement criteria
9. Pricing and Payment Terms: Fee structure, payment schedule, and related terms
10. Work Health and Safety: Safety requirements and compliance obligations
11. Insurance and Liability: Insurance requirements and liability limitations
12. Confidentiality: Protection of confidential information and privacy requirements
13. Termination: Conditions and process for ending the agreement
14. Dispute Resolution: Process for handling disagreements and conflicts
15. General Provisions: Standard legal clauses including governing law, notices, and assignment
1. Environmental Requirements: Specific environmental standards and green cleaning requirements, used when client has environmental policies
2. Security Requirements: Additional security protocols for sensitive locations or after-hours work
3. Specialized Cleaning Services: Details of non-standard cleaning services for specific areas or equipment
4. Emergency Response: Procedures for handling cleaning emergencies or urgent requests
5. Staff Training and Qualifications: Specific requirements for staff certification or training
6. Transition Services: Procedures for handover from previous provider or to new provider
7. Performance Bonds: Requirements for performance guarantees or bonds
8. Pandemic Response: Special procedures and requirements during health emergencies
1. Schedule 1 - Cleaning Specifications: Detailed breakdown of cleaning tasks, frequencies, and methods
2. Schedule 2 - Service Locations: List and details of all locations to be serviced
3. Schedule 3 - Equipment and Materials: List of approved cleaning equipment and materials
4. Schedule 4 - Pricing Schedule: Detailed pricing breakdown by service type and location
5. Schedule 5 - Performance Metrics: Specific KPIs and measurement methodology
6. Schedule 6 - Staff Requirements: Staffing levels, roles, and qualifications
7. Appendix A - Cleaning Checklist Templates: Standard forms for service verification
8. Appendix B - Incident Report Forms: Templates for reporting incidents or issues
9. Appendix C - MSDS Documentation: Safety data sheets for cleaning products
10. Appendix D - Site-Specific Requirements: Special requirements for individual locations
Commercial Real Estate
Healthcare
Education
Retail
Industrial
Government
Hospitality
Corporate Offices
Manufacturing
Transportation
Data Centers
Banking and Financial Services
Facilities Management
Operations
Procurement
Legal
Property Management
Health and Safety
Contract Administration
Risk Management
Quality Assurance
Environmental Services
Facility Manager
Operations Manager
Procurement Manager
Contract Manager
Property Manager
Building Services Manager
Maintenance Supervisor
Health and Safety Officer
Commercial Manager
Business Operations Director
Cleaning Services Coordinator
Site Manager
Quality Assurance Manager
Environmental Services Manager
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