The Agency SLA is designed for business relationships in the Netherlands where a commercial agent represents a principal while adhering to specific service standards and performance metrics. This hybrid document type is particularly relevant in today's business environment where traditional agency relationships increasingly require detailed service level commitments. The agreement ensures compliance with Dutch agency laws (including the Dutch Civil Code and EU Agency Directive) while incorporating modern service level agreement elements. It's commonly used when establishing new agency relationships or upgrading existing agency agreements to include more detailed performance requirements. The document typically includes comprehensive sections on appointment terms, territory rights, commission structures, service level specifications, performance monitoring, and compliance requirements, making it suitable for both domestic Dutch operations and international business relationships.
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1. Parties: Identification of the Principal and the Agent, including full legal names and registered addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the agency arrangement
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Appointment and Scope: Terms of agent's appointment, territory, and products/services covered
5. Duration and Term: Initial term, renewal provisions, and notice periods
6. Agent's Rights and Obligations: Core responsibilities, service standards, reporting requirements, and performance obligations
7. Principal's Rights and Obligations: Support, information, and resources to be provided by the principal
8. Service Levels: Specific performance metrics, measurement methods, and reporting requirements
9. Commission and Payment Terms: Commission structure, calculation methods, payment terms, and expenses
10. Performance Monitoring: Methods and frequency of performance assessment, review meetings, and improvement processes
11. Intellectual Property Rights: Ownership and usage rights of IP, including trademarks and marketing materials
12. Confidentiality: Protection of confidential information and trade secrets
13. Data Protection: GDPR compliance and data handling requirements
14. Liability and Indemnification: Limitation of liability, indemnities, and insurance requirements
15. Termination: Termination rights, notice periods, and consequences of termination
16. Post-Termination: Obligations after termination, including handover and compensation
17. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Exclusivity: Used when the agent has exclusive rights in the territory
2. Minimum Performance Requirements: Include when specific sales targets or performance thresholds are required
3. Training and Support: Detailed when specific training or support programs are part of the arrangement
4. Marketing and Promotion: Include when the agent has specific marketing responsibilities or restrictions
5. Stock and Inventory: Required if the agent handles physical products or maintains inventory
6. Compliance with Industry Regulations: Include for regulated industries or specific compliance requirements
7. Sub-agents: Used when the agent may appoint sub-agents
8. Non-Competition: Include when post-termination competition restrictions are required
9. Force Majeure: Detailed force majeure provisions if required beyond standard clauses
10. Dispute Resolution: Specific dispute resolution procedures beyond standard court jurisdiction
1. Service Level Specifications: Detailed metrics, KPIs, and performance standards
2. Commission Structure: Detailed commission calculations, rates, and examples
3. Territory Definition: Detailed description of geographical or customer territory
4. Products and Services: Complete list of products/services covered by the agreement
5. Reporting Requirements: Templates and specifications for regular reporting
6. Operating Procedures: Detailed operational processes and procedures
7. Contact Details and Escalation Matrix: Key contacts and escalation procedures
8. Technical Requirements: Any technical specifications or system requirements
9. Data Processing Agreement: GDPR-compliant data processing terms and conditions
10. Service Credits and Penalties: Calculation of service credits or penalties for performance issues
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Manufacturing
Retail and Distribution
Financial Services
Telecommunications
Logistics and Supply Chain
Software and Technology
Consumer Goods
Business Services
Marketing and Advertising
Healthcare
Real Estate
Relevant Teams
Legal
Commercial
Operations
Sales
Business Development
Compliance
Contract Management
Service Delivery
Account Management
Procurement
Vendor Management
Relevant Roles
Commercial Director
Business Development Manager
Legal Counsel
Contract Manager
Operations Director
Sales Director
Account Manager
Service Delivery Manager
Compliance Officer
Agency Relations Manager
Performance Manager
Commercial Agent
Business Owner
Managing Director
Chief Operating Officer
Procurement Manager
Vendor Manager
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