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Procurement Service Level Agreement for Austria

Procurement Service Level Agreement Template for Austria

A comprehensive legal agreement governed by Austrian law that establishes the terms and conditions for procurement of services, including detailed service levels, performance metrics, and delivery requirements. The document incorporates requirements from both Austrian Federal Procurement Act 2018 (Bundesvergabegesetz 2018) and EU procurement directives, ensuring compliance with national and European procurement regulations. It defines the relationship between the contracting authority and service provider, including specific service standards, monitoring mechanisms, pricing structures, and governance frameworks.

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What is a Procurement Service Level Agreement?

This Procurement Service Level Agreement template is designed for use in Austrian jurisdiction, complying with both Austrian Federal Procurement Act 2018 and relevant EU procurement directives. It serves as a critical document for organizations seeking to establish clear, measurable service standards and delivery requirements in their procurement relationships. The agreement is particularly valuable for complex service procurement scenarios where detailed performance metrics and service levels need to be defined and monitored. It includes comprehensive provisions for service delivery, performance measurement, pricing, governance, and compliance with Austrian and EU regulations. This document type is essential for both public and private sector organizations engaging in significant service procurement activities, especially where regulatory compliance and performance monitoring are crucial.

What sections should be included in a Procurement Service Level Agreement?

1. Parties: Identification of the contracting parties - the service provider and the contracting authority

2. Background: Context of the procurement and service relationship, including reference to any tender process

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Scope of Services: Detailed description of services to be provided, including specific deliverables and requirements

5. Service Levels: Specific performance metrics, KPIs, and minimum service levels to be maintained

6. Performance Monitoring: Procedures for monitoring and reporting on service performance

7. Pricing and Payment Terms: Detailed fee structure, payment schedule, and invoicing procedures

8. Term and Termination: Duration of the agreement, renewal options, and termination conditions

9. Governance and Change Management: Management structure, escalation procedures, and process for implementing changes

10. Data Protection and Security: Obligations regarding data protection under GDPR and Austrian law

11. Confidentiality: Provisions for handling confidential information

12. Liability and Indemnification: Allocation of risks and responsibilities between parties

13. Force Majeure: Provisions for handling events beyond reasonable control

14. Dispute Resolution: Procedures for resolving disputes under Austrian law

15. General Provisions: Standard legal provisions including notices, amendments, and governing law

What sections are optional to include in a Procurement Service Level Agreement?

1. Transition Services: Include when there is a transition from an existing service provider or system

2. Business Continuity: Include for critical services requiring specific continuity arrangements

3. Intellectual Property Rights: Include when the services involve creation or use of intellectual property

4. Environmental Requirements: Include when environmental standards or sustainability requirements apply

5. Social Value Commitments: Include when specific social value or community benefit requirements apply

6. Anti-Corruption Compliance: Include for high-value contracts or when dealing with public sector

7. Subcontractor Management: Include when subcontractors will be involved in service delivery

8. Innovation and Continuous Improvement: Include when ongoing service improvement is a key requirement

What schedules should be included in a Procurement Service Level Agreement?

1. Schedule 1 - Service Description: Detailed technical specifications and service requirements

2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements

3. Schedule 3 - Pricing Schedule: Detailed breakdown of prices, rates, and payment mechanisms

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Personnel and Key Contacts: List of key personnel and their roles

6. Schedule 6 - Security Requirements: Detailed security protocols and requirements

7. Schedule 7 - Exit Management: Procedures for contract termination and service transition

8. Schedule 8 - Form of Reports: Templates and formats for required service reports

9. Appendix A - Technical Infrastructure: Technical specifications and infrastructure requirements

10. Appendix B - Data Processing Agreement: GDPR-compliant data processing terms and conditions

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Ƶ

Cost

Free to use
Relevant legal definitions



























































Clauses









































Relevant Industries

Public Administration

Healthcare

Information Technology

Telecommunications

Financial Services

Manufacturing

Energy and Utilities

Transportation and Logistics

Education

Construction

Professional Services

Defense and Security

Relevant Teams

Procurement

Legal

Compliance

Operations

Finance

Risk Management

Commercial

Project Management

Vendor Management

Supply Chain

Quality Assurance

Service Delivery

Performance Management

Relevant Roles

Procurement Manager

Contract Manager

Legal Counsel

Compliance Officer

Service Delivery Manager

Operations Director

Chief Financial Officer

Risk Manager

Commercial Director

Project Manager

Vendor Manager

Supply Chain Manager

Quality Assurance Manager

Chief Operations Officer

Performance Analytics Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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