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1. Data Protection: Required when personal data processing is involved, detailing GDPR compliance measures

2. Security Requirements: Include when services involve IT systems or sensitive information

3. Business Continuity: Add when service disruption could significantly impact the client's operations

4. Subcontractor Provisions: Include when the service provider may use subcontractors

5. Insurance Requirements: Add for high-risk or high-value services

6. Transition Services: Include when complex service handover may be required at termination

7. Intellectual Property Rights: Required when services involve creation or use of intellectual property

8. Compliance with Standards: Add when specific industry standards or certifications must be maintained

1. Schedule 1: Service Descriptions: Detailed technical specifications of each service and task

2. Schedule 2: Service Level Specifications: Detailed metrics, measurement methods, and thresholds for each service level

3. Schedule 3: Fee Schedule: Detailed breakdown of fees, rates, and calculation methods

4. Schedule 4: Escalation Matrix: Contact details and procedures for different levels of issue escalation

5. Schedule 5: Report Templates: Standard formats for various required reports

6. Schedule 6: Technical Requirements: Technical specifications, systems, and tools required for service delivery

7. Appendix A: Key Personnel: List of key staff members and their roles from both parties

8. Appendix B: Service Credit Calculation: Detailed formulas and examples for calculating service credits and penalties