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1. Intellectual Property Rights: Required when the services involve creation or use of intellectual property

2. Data Protection and Security: Detailed when personal or sensitive data is processed

3. Personnel Requirements: Needed when specific staff qualifications or security clearances are required

4. Business Continuity: Important for critical production services

5. Regulatory Compliance: Required for regulated industries or processes

6. Environmental Requirements: Relevant when environmental impacts need management

7. Insurance Requirements: Detailed insurance obligations beyond standard coverage

8. Transition Services: Required when complex service handover is needed

1. Schedule 1: Service Specifications: Detailed technical specifications of production services

2. Schedule 2: Service Level Metrics: Specific KPIs and measurement methodologies

3. Schedule 3: Pricing and Penalties: Detailed fee structure and service credit calculations

4. Schedule 4: Escalation Procedures: Contact details and escalation processes

5. Schedule 5: Reporting Templates: Standard formats for performance reporting

6. Schedule 6: Technical Requirements: Equipment, software, and technical specifications

7. Schedule 7: Operational Procedures: Detailed operating procedures and workflows

8. Appendix A: Contact Information: Key personnel and contact details for both parties

9. Appendix B: Change Request Form: Standard template for requesting service changes