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1. Business Continuity: Include when services are critical to business operations, detailing disaster recovery and business continuity procedures

2. Intellectual Property Rights: Include when services involve creation, use, or transfer of intellectual property

3. Environmental Requirements: Include for services with environmental impact or sustainability requirements

4. Staff and Subcontractors: Include when service delivery involves key personnel or subcontractors

5. Change Management: Include for complex services requiring formal change control procedures

6. Training and Knowledge Transfer: Include when service includes training or knowledge transfer components

7. Exit Management: Include for complex services requiring detailed transition arrangements at termination

8. Innovation and Continuous Improvement: Include when expecting ongoing service improvements and innovations

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Specifications: Detailed metrics, measurement methods, and targets for each service level

3. Schedule 3 - Pricing and Charging Model: Detailed fee structure, calculations, and payment terms

4. Schedule 4 - Governance and Reporting: Meeting schedules, reporting formats, and governance procedures

5. Schedule 5 - Technical Requirements: Technical specifications, systems, and infrastructure requirements

6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements

7. Schedule 7 - Implementation Plan: Timeline and milestones for service implementation

8. Appendix A - Contact Details: Key contacts and escalation procedures

9. Appendix B - Form of Reports: Templates for performance reports and other required documentation

10. Appendix C - Service Credit Calculations: Detailed formulas and examples for service credit calculations