Document background
The Supplier Service Level Agreement (SLA) is a critical document used to establish and maintain clear performance standards and accountability in service delivery relationships under Qatar law. This document is essential when organizations engage external suppliers for ongoing services that require specific performance metrics, regular monitoring, and clear accountability frameworks. It is particularly relevant in Qatar's rapidly developing economy, where major projects and business initiatives often involve complex service relationships across various sectors. The SLA defines key performance indicators (KPIs), service level targets, measurement methodologies, and remedies for non-performance, while ensuring compliance with Qatar's legal framework, including civil law principles and relevant regulatory requirements. This document is especially important for services that are critical to business operations, require consistent quality standards, or involve significant commercial value.
