The Supplier Service Level Agreement is essential for organizations seeking to establish clear, measurable standards for service delivery and performance. This document, governed by English and Welsh law, is commonly used when engaging external service providers for critical business functions. It includes specific performance metrics, remediation procedures, and service credit mechanisms. The agreement provides both parties with clarity on service expectations, measurement criteria, and consequences of service failures, while ensuring compliance with relevant UK legislation including data protection and industry-specific regulations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and brief description of services to be provided
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of services to be provided
5. Service Levels: Specific performance metrics, KPIs, and measurement criteria
6. Performance Monitoring: Methods and frequency of service level monitoring and reporting
7. Service Credits: Compensation mechanism for service level failures
8. Term and Termination: Duration of agreement and termination provisions
9. Charges and Payment: Pricing, payment terms, and invoicing procedures
1. Change Control: Procedures for implementing changes to services - recommended for complex or long-term service arrangements
2. Transition Services: Process for service implementation or transfer - needed when complex service transition is required
3. Security Requirements: Specific security measures and compliance requirements - essential when handling sensitive data or systems
4. Business Continuity: Disaster recovery and service continuation procedures - required for critical services or regulated industries
1. Service Description Schedule: Detailed technical specifications of services
2. Service Level Metrics Schedule: Detailed KPIs and measurement methodologies
3. Pricing Schedule: Detailed pricing structure and calculations
4. Data Processing Schedule: GDPR-compliant data processing terms
5. Security Schedule: Detailed security requirements and procedures
6. Business Continuity Plan: Detailed disaster recovery procedures
7. Exit Plan: Service termination and transition procedures
Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Find the exact document you need
Standard Uptime Sla
An England & Wales agreement ensuring service availability, outlining performance metrics, monitoring, and compensation for technology services.
Download
SLA Vendor
An England & Wales legal document outlining vendor service commitments, performance metrics, and remedies for service failures.
Download
SLA Service Licence Agreement
An England & Wales contract detailing service and licensing terms for technology and managed services.
Download
SLA Security Services
An England & Wales contract defining security service standards and compliance under the Private Security Industry Act 2001.
Download
SLA Purchasing
An England & Wales legal document outlining service standards and accountability for provider relationships.
Download
SLA Incident Response Time
An England & Wales agreement defining incident response times and consequences for service disruptions.
Download
SLA In Engineering
An England & Wales contract outlining engineering service standards, performance metrics, and compliance obligations.
Download
SLA Application
An England & Wales legal document outlining service standards and expectations for software application performance and support.
Download
SLA Agreement
An England & Wales legal document outlining service standards and remedies for technology and outsourcing agreements.
Download
Service Request Sla
An England & Wales legal document outlining service delivery standards and commitments for managing service requests.
Download
Service Level Agreement Pricing
An England & Wales legal document detailing pricing and service terms for ongoing commercial service delivery agreements.
Download
Service Level Agreement In Itil
An England & Wales legal document defining IT service standards and accountability between providers and customers.
Download
Service Availability Agreement
An England & Wales agreement defining service availability, performance metrics, and remedies for critical business services.
Download
Response And Resolution Sla
An England & Wales agreement detailing incident response and resolution standards for critical business operations.
Download
SaaS Uptime Sla
An England & Wales legal document outlining service availability expectations and remedies for SaaS providers and customers.
Download
Organisational Level Agreement
An England & Wales document formalizing internal service agreements and responsibilities between organizational departments.
Download
Marketing Service Level Agreement
An England & Wales agreement defining marketing service standards, performance metrics, and compliance with advertising and data regulations.
Download
Interdepartmental Sla
An England & Wales legal document defining service terms between government departments for operational clarity and accountability.
Download
High Availability Sla
An England & Wales legal contract ensuring 99.9% system uptime for mission-critical environments, detailing metrics and compensation.
Download
Business Level Agreement
A legal contract in England & Wales outlining terms for the lease of commercial property between parties.
Download
SLA Consulting Services
An England and Wales-governed agreement defining performance standards and delivery terms for professional consulting services.
Download
SLA In Software Engineering
An English law-governed agreement defining performance standards and service levels for software service delivery.
Download
Contact Center Sla
A legally binding agreement under English and Welsh law defining service levels and performance metrics for contact center operations.
Download
Customer Support Sla
A legally binding agreement under English and Welsh law defining service levels and support standards between a provider and their customers.
Download
SLA In Sales
An English law-governed agreement setting performance standards and metrics for sales-related services between providers and customers.
Download
Courier Service Level Agreement
A legal agreement under English and Welsh law defining the terms, conditions, and performance standards for courier and delivery services.
Download
SLA For Software Development Project
An English law-governed agreement defining performance standards and service levels for software development projects.
Download
SLA For Testing Projects
An England and Wales-governed SLA defining terms and metrics for software testing services.
Download
SLA For Cleaning Services
A legally binding agreement under English and Welsh law defining the terms, conditions, and performance standards for professional cleaning services.
Download
Marketing Agency Service Level Agreement
An English law agreement defining performance standards and deliverables for marketing agency services.
Download
Service Level Agreement For IT Services
A legally binding agreement under English and Welsh law that defines IT service standards, performance metrics, and mutual obligations between service provider and client.
Download
Supplier Service Level Agreement
A legal agreement under English and Welsh law that defines service levels, performance metrics, and remedies between a supplier and customer.
Download
MSP Sla
A legal agreement under English and Welsh law defining service levels and standards between a managed service provider and client for IT services delivery.
Download
Service Level Agreement Ict
An English law ICT Service Level Agreement defining service standards, performance metrics, and mutual obligations between ICT service providers and customers.
Download
Service Level Agreement For Mobile Application
A legally binding agreement under English and Welsh law that defines performance metrics and service levels for mobile application services.
Download
Infrastructure Sla
A legally binding agreement under English and Welsh law that defines performance standards and requirements for infrastructure services.
Download
Training Service Level Agreement
A legal agreement under English and Welsh law that defines standards and obligations for training service delivery between providers and clients.
Download
Security Service Level Agreement
A contract governed by English and Welsh law that defines performance standards and metrics for security services provision.
Download
Data Warehouse Sla
An English law SLA governing data warehouse services, setting out performance metrics and service standards.
Download
SLA Quality Assurance
A legally binding agreement under English and Welsh law defining quality assurance standards, metrics, and service levels between providers and clients.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)