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Organisational Level Agreement Template for England and Wales

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Key Requirements PROMPT example:

Organisational Level Agreement

"I need an Organisational Level Agreement to establish service levels and support procedures between our IT department and Finance department, with specific focus on technical support for our new accounting software implementation planned for March 2025."

Document background
The Organisational Level Agreement (OLA) serves as a crucial internal governance document for organizations operating under English and Welsh jurisdiction. It is specifically designed to formalize service relationships between different departments within the same organization, defining service levels, operational procedures, and mutual responsibilities. This document type is particularly valuable when organizations need to establish clear accountability and performance metrics for internal service delivery, ensuring smooth cross-departmental operations while maintaining compliance with UK regulatory requirements.
Suggested Sections

1. Parties: Details of the organizations entering into the agreement

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Service Description: Detailed description of services covered by the agreement

5. Service Levels: Performance metrics and standards

6. Roles and Responsibilities: Clear delineation of each party's obligations

7. Term and Termination: Duration and conditions for ending the agreement

Optional Sections

1. Change Management: Procedures for implementing changes to services during the agreement term

2. Escalation Procedures: Process for handling issues and disputes in complex service delivery scenarios

3. Resource Management: Allocation and management of shared resources between parties

Suggested Schedules

1. Schedule 1 - Service Level Metrics: Detailed performance indicators and measurement methods

2. Schedule 2 - Contact Matrix: Key personnel and contact information for both parties

3. Schedule 3 - Operating Procedures: Detailed operational processes and workflows

4. Schedule 4 - Reporting Templates: Standard formats for service reporting and performance monitoring

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions




















Clauses




















Industries

Contract Law Act 1999: Fundamental legislation governing contract formation, terms, and enforcement in England and Wales

Contracts (Rights of Third Parties) Act 1999: Legislation governing how third parties may enforce terms of a contract

UK General Data Protection Regulation (UK GDPR): Post-Brexit data protection regulation defining how personal data must be handled and processed

Data Protection Act 2018: National law implementing and supplementing data protection requirements in the UK

Privacy and Electronic Communications Regulations (PECR): Specific rules governing privacy and electronic communications

Employment Rights Act 1996: Core legislation protecting employees' rights and defining employer obligations

Equality Act 2010: Legislation preventing discrimination and promoting equality in the workplace and service provision

Supply of Goods and Services Act 1982: Legislation governing the quality and delivery of goods and services

Consumer Rights Act 2015: Law protecting consumer rights and defining business obligations in service delivery

Computer Misuse Act 1990: Legislation covering computer security and preventing unauthorized access to computer systems

Network and Information Systems Regulations 2018: Rules governing cybersecurity and network system protection requirements

ISO/IEC 20000: International standard for IT Service Management, relevant for IT-related service agreements

Common Law Principles: Established case law and legal principles governing contract formation and interpretation

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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