Document background
The Organisational Level Agreement (OLA) is a crucial internal governance document used in Australian organizations to formalize service relationships between different departments or business units within the same entity. This document type has become increasingly important in modern organizational structures where clear service definitions and performance metrics are essential for efficient operations. The OLA establishes specific service levels, defines operational procedures, and sets performance standards while ensuring compliance with Australian regulatory requirements. It is particularly valuable for organizations seeking to improve internal service delivery, accountability, and cross-departmental collaboration. The document typically includes detailed service specifications, performance metrics, roles and responsibilities, and operational procedures, all aligned with Australian business practices and legal frameworks.
