Document background
The Organizational Level Agreement (OLA) template is designed for use in Hong Kong-based organizations requiring formal internal service arrangements between departments or business units. This document is particularly valuable for organizations seeking to establish clear service expectations, performance metrics, and accountability mechanisms between their internal departments. It incorporates relevant Hong Kong legal requirements, including considerations from the Personal Data (Privacy) Ordinance, Electronic Transactions Ordinance, and general contract law principles. The OLA is commonly used when organizations need to formalize service relationships between IT departments and other business units, or between any internal service providers and their internal customers. It includes detailed specifications for service levels, operational procedures, resource allocation, and governance mechanisms, while maintaining compliance with Hong Kong's legal framework.
