Document background
The Organisational Level Agreement (OLA) is a critical internal governance document used to formalize service relationships between departments or business units within the same organization under Irish law. This document type is particularly relevant when organizations need to establish clear service expectations, performance metrics, and accountability mechanisms between their internal service providers and consumers. The OLA defines specific service levels, operational procedures, communication protocols, and performance standards, ensuring efficient internal service delivery and alignment with organizational objectives. It supports compliance with Irish corporate governance requirements and helps organizations maintain consistent service quality across their internal operations. The document is especially valuable for large organizations with complex internal service relationships or those operating in regulated industries where service documentation and accountability are essential.
