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1. Disaster Recovery: Required for critical services, detailing business continuity and disaster recovery procedures

2. Security Requirements: Needed for services involving sensitive data or systems

3. Transition Services: Include when complex service transition or exit arrangements are required

4. Staff and Personnel: Necessary when specific personnel requirements or staff transfers are involved

5. Intellectual Property Rights: Required when services involve creation or use of intellectual property

6. Equipment and Assets: Include when physical assets or equipment are provided as part of the service

7. Third-Party Contractors: Needed when subcontractors or third-party service providers are involved

8. Insurance: Required for high-risk services or when specific insurance coverage is needed

1. Schedule 1 - Service Descriptions: Detailed technical specifications of all services covered

2. Schedule 2 - Service Levels and KPIs: Comprehensive list of service levels, measurement methods, and targets

3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Escalation Procedures: Detailed procedures for issue escalation and resolution

7. Schedule 7 - Report Formats: Templates and formats for required service reports

8. Schedule 8 - Contact Details: Key contacts and notification procedures for both parties

9. Appendix A - Service Level Measurement Tools: Description of tools and methods used for SLA measurement

10. Appendix B - Incident Categories: Classification and response times for different types of incidents